Contact FSCO

As an integrated regulator, FSCO provides services related to a number of different financial services sectors.

 

General Contact Information

If you have a general inquiry regarding:

 

    • the legislation and regulations administered by FSCO 
    • information about the processes and services provided by FSCO
    • general inquiries related to automobile insurance 
    • or publications requests,

please use the following contact information:

 

Specific Contact Information

The following provides specific contact information depending on the nature of your inquiry, In order to serve you better:

 


 

General Contact Information

 

Address

Financial Services Commission of Ontario (FSCO)
5160 Yonge Street
P.O. Box 85
Toronto, Ontario, M2N 6L9


Please note our TTY is currently unavailable. Please use an alternate method to contact us.
Telephone: 416-250-7250
Toll free: 1-800-668-0128
Fax: (416) 590-7070
TTY: 1-800-387-0584
Email: contactcentre@fsco.gov.on.ca

 

FSCO Regular Business Hours:

Monday through Friday, 8:00 a.m. to 5:00 p.m. Its main reception area is located on the 17th floor.

 

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Where  is FSCO Located?

5160 Yonge Street is on the south-west corner of Yonge Street and Park Home Avenue, half way between Sheppard Avenue and Finch Avenue, in Toronto. It is just north of Mel Lastman Square.

View a map on Google [New Window].

 

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Directions: 

We are located at North York Centre station, on the Yonge-University-Spadina line.

Accessible directions:

  1. Exit North York Centre station and take the elevator from the platform to the station exit. 
  2. At the station exit, located underground, proceed through the doors to the Empress Walk building and take the elevators near the entrance of Loblaws to get to street level.
    Note: You may want to call the Empress Walk building at 416-910-4754 to make sure the elevator is working.
  3. At street level, you will need to exit the building and cross over to the northwest corner of Yonge Street and Park Home Avenue, where our offices are located in 5160 Yonge Street

For more information on accessibility at the station, visit www.ttc.ca [New Window]

 

ttcBy TTC Bus

Our offices are located along bus route 97 Yonge.

  • Travelling southbound, the exit stop is at Park Home.
  • Travelling northbound, exit at the Empress Walk stop. 

Accessibility:

Buses on this route are accessible.  Accessible buses can be identified by:

  • the blue international wheelchair symbol on the front side corner of the vehicle,
  • and by the blue lights on either side of the route destination sign above the windshield.

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By GO Bus

  • On southbound bus routes, the closest stop is Yonge & Park Home
  • On northbound bus routes, the closest stop is Yonge & Empress Walk

For information on the accessibility of specific buses, contact GO Transit at 416-869-3200 or check www.gotransit.com [New Window].

 

Parking

The entrance to the closest car park is located on the north side of the building on Park Home Avenue, west of Yonge Street. Disabled parking is available and elevators to our lobby are located on every level except P5. Parking rates are $3 per half hour up to a maximum of $14 for the day.

 

Accessible Alternatives 

For information on accessibility at FSCO, please visit our Accessibility Standards For Customer Service page

 

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Specific Contact Information

 

pensionGeneral Pension Inquiries

In Ontario, all employers who establish pension plans must register them with FSCO. The Pension Plans Branch provides support to the Superintendent in the administration of the Pension Benefits Act of Ontario and the regulations thereunder. 

Financial Services Commission of Ontario (FSCO)
Pension Division
5160 Yonge Street
Box 85, 4th floor
Toronto, Ontario, M2N 6L9

Phone: (416) 226-7776
Toll free: 1-800-668-0128
Fax: (416) 226-7777
E-mail: contactcentre@fsco.gov.on.ca

 

licensingLicensing and Inquiries

 
Financial Services Commission of Ontario (FSCO)
Licensing and Market Conduct Division
5160 Yonge Street
Box 85, 4th floor
Toronto, Ontario, M2N 6L9

Phone: (416) 250-7250
Toll free: 1-800-668-0128
Fax: (416) 226-7838
E-mail: contactcentre@fsco.gov.on.ca

 

 

drsAutomobile Insurance Dispute Resolution (DRS) Inquiries   

Dispute Resolution Services is the FSCO branch that helps claimants and insurance companies resolve disputes related to statutory accident benefits as a result of a motor vehicle accident. Its mandate is to provide timely, cost-effective and fair dispute resolution services for claimants and insurance companies. Services include mediation and arbitration where the application was received by March 31, 2016; and appeals and variation/revocation where the application for arbitration was received by March 31, 2016. 

 

Financial Services Commission of Ontario (FSCO)

Dispute Resolution Services Branch
5160 Yonge Street
Box 85, 14th floor
Toronto, Ontario, M2N 6L9

DRS General Inquiries
Phone: (416) 250-6714
Toll free: 1-800-517-2332
Fax: (416) 590-7077
E-mail: contactcentre@fsco.gov.on.ca 

Mediation Inquiries

All mediation files at FSCO have been closed.


For new inquiries or to get help resolving disputes with an auto insurance company regarding accident benefits, contact the Licence Appeal Tribunal of the Safety, Licensing Appeals and Standards Tribunal Ontario [New Window].


For inquiries about closed mediation files at FSCO:


Phone: (416) 590-7210
Toll free: 1-800-517-2332, extension 7210
Fax: 416-590-7077

Arbitration Inquiries
Phone: (416) 590-7202
Toll free: 1-800-517-2332
Fax: 416-590-8462

Appeal Inquiries
Phone: (416) 590-7222
Toll free: 1-800-517-2332
Fax: 416-590-7077


 

Motor Vehicle Accident Claims Fund (MVACF) Inquiries

The Motor Vehicle Accident Claims Fund is considered to be the "payer of last resort" as it provides compensation to people injured in automobile accidents when no automobile insurance exists to respond to the claim.
 
Financial Services Commission of Ontario (FSCO)
Motor Vehicle Accident Claims Fund
5160 Yonge Street
Box 85, 16th floor
Toronto, Ontario, M2N 6L9
 
Phone: (416) 250-1422
Toll free: 1-800-268-7188
Fax: (416) 590-7076
E-mail: contactcentre@fsco.gov.on.ca
 

regTo File a Complaint About a Regulated Sector

Information is provided on this website to aid consumers in resolving a complaint concerning one of FSCO's regulated sectors, see: Insurance; Co-operatives; Loan & Trust; Mortgage Brokering; and Pensions.  Alternatively, consumers may contact FSCO using the following contact information:

Financial Services Commission of Ontario (FSCO)
5160 Yonge Street
Box 85
Toronto, Ontario, M2N 6L9

Phone: (416) 250-7250
Toll free: 1-800-668-0128
TTY: 1-800-387-0584
Fax: (416) 590-2040
E-mail: contactcentre@fsco.gov.on.ca


regQuality Service Improvement 

FSCO is committed to service excellence as we carry out our responsibilities.  As an organization, we welcome any comments and suggestions from consumers and other stakeholders pertaining to the manner in which FSCO services are delivered, including whether our services are accessible.

To provide us with your feedback suggestions, comments and questions regarding our services, contact us by e-mail, telephone, fax or regular mail. While sending us your contact information is optional, please ensure that we have the appropriate information should you require a reply.

E-mail: QualityService@fsco.gov.on.ca
Telephone: (416) 250-7250
Toll free: 1-800-668-0128
TTY: 1-800-387-0584
Fax: (416) 590-7070
 
Mail: Quality Service
Corporate Services Division
Financial Services Commission of Ontario (FSCO)
5160 Yonge Street
P.O. Box 85
Toronto, Ontario, M2N 6L9  

In Person: Monday through Friday, 8:00 a.m. to 5:00 p.m. The main reception area is located on the 17th floor.



fstFinancial Services Tribunal (FST) Inquiries

The Financial Services Tribunal [New Window] is an independent, adjudicative body composed of nine to 15 members, including the Chair and two Vice-Chairs. The Tribunal has exclusive jurisdiction to exercise the powers conferred under the Financial Services Commission of Ontario Act, 1997 and other Acts that confer powers on or assign duties to the Tribunal.

Financial Services Tribunal
5160 Yonge Street
Box 85, 14th Floor
Toronto, Ontario 
M2N 6L9

Phone: (416) 590-7294
Toll free: 1-800-668-0128  

Fax: (416) 226-7750
E-mail: contact@fstontario.ca

 

mediaMedia Inquiries

FSCO welcomes inquiries from the media. Please note that media inquiries are monitored between the business hours of 8 am to 6 pm Monday through Friday. Inquiries received after business hours will be addressed the next business day.
 
Financial Services commission of Ontario (FSCO)
Strategic Communications Branch
5160 Yonge Street
Box 85, 17th floor
Toronto, Ontario,
M2N 6L9
 
For media inquiries, please contact:
Malon Edwards
Senior Communications Officer
Telephone: 416-590-7536
Toll free: 1-800-668-0128, ext. 7536
Fax: 416-590-7070
TTY Toll Free: 1-800-387-0584
Email: malon.edwards@fsco.gov.on.ca
 

nationalNational Secretariats

FSCO supports the development of harmonized regulatory solutions through participation in: the Canadian Council of Insurance Regulators (CCIR), the Canadian Association of Pension Supervisory Authorities (CAPSA), the Joint Forum of Financial Market Regulators (Joint Forum), the General Insurance Statistical Agency (GISA), and Canadian Insurance Services Regulatory Organizations (CISRO)

 

For more information on or contact information for these National Secretariats, see: National Initiatives.
 
 
 

publicationPublication Requests and Other General Inquiries

FSCO produces a variety of publications for consumers and other stakeholders that are conveniently posted on this website. If you would like to receive a copy of any of our publications, please provide your name, address, the name of the publication you wish to receive, whether you would like the publication in French or English, and the number of copies you are requesting. For publication requests or other general inquiries you may contact FSCO's Contact Centre:
 
Financial Services Commission of Ontario (FSCO)
Contact Centre
5160 Yonge Street
Box 85
Toronto, Ontario, M2N 6L9
 
Phone: (416) 250-7250
Toll free: 1-800-668-0128
Fax: (416) 590-2040
E-mail: contactcentre@fsco.gov.on.ca
 

infoWebsite Feedback

FSCO welcomes suggestions on how we can improve the service we provide through our website. You can also contact us if you need help finding information on the website or would like to notify us about problems such as a broken link. For these types of website-specific communications, email us at Webmanager@fsco.gov.on.ca.

 

infoGovernment of Ontario telephone and services directory

Visit INFO-GO [New Window], the Government of Ontario telephone and services directory. ​​​​​