FSCO’s 2019 Accessibility Plan

The 2019 Accessibility Plan of the Financial Services Commission of Ontario (FSCO) outlines the policies and actions FSCO will implement to provide inclusive and accessible services to all its stakeholders.


We are committed to treating all people in a way that allows them to maintain their dignity and independence. Building on FSCO’s Customer Service Policy, we will continue to meet the needs of people with disabilities in a timely manner by preventing and removing barriers to accessibility, and by meeting accessibility requirements set out in the Integrated Accessibility Standards Regulation (IASR)  under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) [New Window]


FSCO’s 2019 Accessibility Plan focuses on five key areas:


  • Customer Service 
  • Information and Communications 
  • Employment Standards 
  • Procurement 
  • Training

Customer Service


We will continue to ensure compliance with the Accessible Customer Service Standard. We have developed accessible feedback processes to respond to inquiries and suggestions received by e-mail or telephone. This process for feedback has been communicated to internal and external stakeholders through onboarding training and on our public website, respectively.


Information & Communications


Feedback from staff, stakeholders and consumers is an important part of our assessment process. We will continue to build consultation strategies to engage key groups, including those representing people with disabilities. FSCO has met its legislative requirements to date pursuant to the Integrated Accessibility Standards Regulation, which include making accessible all new web content as well as new and old websites that FSCO significantly updates. FSCO is not launching any new initiatives in 2019 that require consultations with stakeholders. 

Accessible Websites and Web Content:

FSCO’s website content conforms to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, Level AA. Through WCAG 2.0 standards, employees and customers are able to access web information in accessible formats, providing equal access to the information they need.  FSCO is currently updating all of its online forms to make them accessible prior to January 1, 2021 as mandated by Section 14 of Ontario Regulation 191/11: Integrated Accessibility Standards.

Information and Information Technology

The Web Accessibility Strategy, proposed for FSCO’s public facing applications residing under its website, requires FSCO to conform to WCAG 2.0 Level AA by January 2021. Section 14 of Ontario Regulation 191/11: Integrated Accessibility Standards mandates this requirement. FSCO has met this key milestone and is operating at this level on an ongoing basis.

Accessible Emergency Procedures 

FSCO will provide its stakeholders with available emergency procedures in an accessible format, upon request. We will also provide persons with disabilities with individualized emergency response information as required.


Employment Standards


FSCO will continue to develop and implement employment practices to encourage persons with disabilities to participate fully in all aspects of the organization by:


  • identifying and removing workplace barriers;
  • utilizing inclusive employment processes for recruitment, retention and employee development;
  • providing managers with accessibility training, tools and templates to support employee/workplace accommodation and address non-discrimination; and
  • performing ongoing reviews of standards and best practices for accessible employment through the OPS.

FSCO is committed to ensuring that people with disabilities work in an accommodating environment and receive accessible goods and services without barriers to access.




FSCO has integrated accessibility considerations into its procurement policies, procedures and practices to ensure that all persons with disabilities receive equal treatment in employment, services, and contracts.


FSCO has tools and resources available to assist employees in the completion of procurement documentation to ensure that employees are engaging with prospective vendors in compliance with AODA regulations. These resources include the Ontarians with Disabilities Act Procurement Checklist and the Ontarians with Disabilities Act procurement requirements.


Employees receive ongoing training on the updated documents, directives and guidelines so that they have the necessary knowledge for compliance and continuous improvement.




All FSCO staff receive training on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities.  Training is provided in a way that best suits the needs of employees. Through ongoing education and awareness, FSCO gives staff the knowledge and skills they need to meet or exceed compliance requirements. This includes developing alternate formats, hosting accessible meetings and creating documents, processes and policies with accessibility in mind.


Our Commitment


FSCO is committed to continuing to make accessibility throughout the organization a reality. We will continue to identify and remove barriers in order to create accessible spaces and services that everyone can use.


We would like to hear from you


We welcome any comments and suggestions about the manner in which FSCO provides its services, including whether or not our services were accessible to you.


Phone: 416-226-7850

Toll Free: 1-800-668-0128

TTY: 1-800-387-0584



Financial Services Commission of Ontario

5160 Yonge Street, 16th Floor

P.O. Box 85

Toronto, Ontario, M2N 6L9

E-mail: QualityService@fsco.gov.on.ca