Telephone | All calls will be answered by the third ring during core business hours or directed to voicemail. | 100 | 98 |
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All calls will be returned by the next business day. | 100 | 67 |
Correspondence | Correspondence will be answered within 15 business days of receipt. | 100 | 100 |
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If a conclusive response is not possible within the standard time, an interim acknowledgement will be provided within 5 business days of receipt. | 100 | 99 |
Quality Service Complaints | Complaints received in writing or through our website where a reply is requested and contact information has been provided will be acknowledged within 5 business days. | 100 | 100 |
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Complaints received in person or by telephone where a reply is requested and contact information has been provided will be acknowledged within 2 business days. | 100 | 100 |
Complaints will be concluded within 15 business days of receipt. | 100 | 100 |
Sectoral Complaints
| Complaints regarding one of the sectors that FSCO regulates will be acknowledged within 5 business days. | 100 | 92 |
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Complaints regarding one of the sectors that FSCO regulates will be concluded within 150 days. | 90 | Not available |
Complaints regarding one of the sectors that FSCO regulates will be concluded within 365 days.* | 98 | Not available |