Frequently Asked Questions

Electronic Service and Delivery Rule (Mortgage Brokering Sector)

 

  1. Who does this rule apply to?

    This rule applies to all regulated sector participants, including any individual or entity licensed under the Mortgage Brokerages, Lenders and Administrators Act, 2006, S.O. 2006, c. 29 (the "Act"). 

  2. Do I have to have an e-mail address?

    Yes.  This is not a new requirement.  All licensees are required by the regulations made under the Act to maintain a valid e-mail address (see section 58(2) Ontario Regulation 188/08, section 42(2) Ontario Regulation 189/08 and section 11(2) Ontario Regulation 187/08).

  3. My e-mail address has changed, how do I update my information with FSCO?

    Section 6 of Ontario Regulation 193/08 requires all licensees to notify FSCO within five business days if there is any change to their e-mail.

    If your e-mail address or other contact information has changed, you are responsible for updating the information on Licensing Link at www.fsco.gov.on.ca.

    Please note that failure to update your e-mail address may result in the imposition of a monetary penalty or other enforcement action. 

  4. What documents does the rule authorize FSCO to send by e-mail?
  • The rule authorizes FSCO to send any document or information issued by the Superintendent under the Act electronically, including but not limited to:
  • Filing reminders;
  • Notices of Examination;
  • Notices of Proposal;
  • Interim Orders; and
  • Orders (including compliance orders, suspension and revocation orders and orders imposing an administrative monetary penalty).
  1. What if I don’t read the e-mail FSCO sends me?

    Under the rule you will be deemed to have received the e-mail once it has been sent to the e-mail address you last provided FSCO.  Ignoring a FSCO e-mail or failing to review your inbox is not a valid excuse.

  2. What if I don’t have an email address?

    If you have obtained or renewed your licence on-line then you must have an e-mail address.  Paper applications/renewals will only be accepted if an applicant is unable to use Licensing Link due to a disability or other extenuating circumstances.

  3. What if I forget to update my e-mail address with FSCO?

    You are responsible for updating your e-mail address via the Licensing Link website at www.fsco.gov.on.ca. Section 6 of Ontario Regulation 193/08 requires all licensees to notify FSCO within five business days if there is any change in their contact information.  Failure to do so may result in a monetary penalty or other enforcement action.