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Accessibility Standards For Customer Service

The Financial Services Commission of Ontario (FSCO) is committed to providing accessible quality service to all our clients and customer​s.  The Accessibility for Ontarians with Disabilities Act 2005 (AODA) [New Window] sets out requirements for accessibility.  Our Customer Service Policy outlines our commitment to providing quality services in an accessible manner. We will ensure that our employees are trained on accessible customer service.   ​

 

Multi-Year Accessibility Plan


Our Multi-Year Accessibility Plan was developed to comply with the Integrated Accessibility Standards Regulation (IASR) [New Window] and sets out how we will remove and prevent barriers to people with disabilities. Our plan is a road map. It provides a framework and direction that supports and strengthens our commitment and efforts. The content in the plan was established in consultation with staff, customers and people with disabilities.

 

We welcome any comments and suggestions about our Multi-Year Accessibility Plan or the manner in which FSCO provides its services, including whether our services were accessible.

 

 

contact Contact Centre


Financial Services Commission of Ontario
5160 Yonge Street
P.O. Box 85
Toronto, Ontario, M2N 6L9


Telephone: 416-250-7250
Toll free: 1-800-668-0128
Fax: (416) 590-7070
TTY: 1-800-387-0584
Email: contactcentre@fsco.gov.on.ca

 

 

special  Special Assistance

 
For special assistance, please contact us.
 
Accessible directions to FSCO
​​

 

subway By Subway

 
We are located at North York Centre station, on the Yonge-University-Spadina line.
 
Directions:

  • Exit North York Centre station and take the elevator from the platform to the station exit. 
  • At the station exit, located underground, proceed through the doors to the Empress Walk building and take the elevators near the entrance of Loblaws to get to street level.
  • At street level, you will need to exit the building and cross over to the northwest corner of Yonge Street and Park Home Avenue, where our offices are located in 5160 Yonge Street.
 
Note: You may want to call the Empress Walk building at 416-910-4754 to make sure the elevator is working.
 
For more information on accessibility at the station, visit www.ttc.ca[New Window] 

bus By TTC Bus

 
Our offices are located along bus route 97 Yonge.

  • Travelling southbound, the exit stop is at Park Home.
  • Travelling northbound, exit at the Empress Walk stop. 
Buses on this route are accessible.  
 
Accessible buses can be identified by the blue international wheelchair symbol on the front side corner of the vehicle, and by the blue lights on either side of the route destination sign above the windshield.

 

GO By GO Bus


On southbound bus routes, the closest stop is Yonge & Park Home. On northbound bus routes, the closest stop is Yonge & Empress Walk. For information on the accessibility of specific buses, contact GO Transit at 416-869-3200 or check www.gotransit.com. [New Window]

parking Parking


The entrance to the closest car park is located on the north side of the building on Park Home Avenue, west of Yonge Street. Disabled parking is available and elevators to our lobby are located on every level except P5. Parking rates are $3 per half hour up to a maximum of $14 for the day.
 

entrance Entrance


The entrance to our office is at the north west corner of Yonge and Park Home and is barrier-free and accessible.

elevators Elevators


Access to FSCO offices is available via elevators in the lobby.

 

reception Reception and Mail Room


Reception is located on the 8th, 14th and 17th floors. The mail room is located on the 16th floor.

washrooms Washrooms


Accessible washrooms are available on all floors. Fully accessible unisex washrooms with distress alarm capability are located on the 14th floor.

 

website Website

We strive to make our website accessible to all clients and customers. The documents developed by FSCO have been designed to be accessible to people with disabilities.
 
If the website contains PDF documents produced outside of the OPS, FSCO will request permission to make the documents available in accessible formats such as Word.
 
We will continue to update this page with new resources as they become available. Please contact us if there are materials that you are having difficulty accessing, and we will do our best to provide the information to you in a format that meets your needs.