FSCO's AODA Report Card for 2018

The Ontario Public Service’s (OPS) promise to create a barrier-free and accessible Ontario by 2025 is further enhanced by the 2017-2021 OPS Multi-Year Accessibility Plan [New Window]. The Financial Services Commission of Ontario (FSCO) is dedicated to this journey towards accessibility.


For the past two decades, FSCO has provided regulatory oversight of financial services and pension plans – working to ensure that the nearly 94,000 entities we regulate are following the law.


Since the launch of the Accessibility for Ontarians with Disabilities Act (AODA) in 2005, FSCO implemented a number of initiatives to ensure that our mandate was fulfilled in an accessible manner for all Ontarians. FSCO’s 2019 Accessibility Plan outlines FSCO’s policies and initiatives in five key areas – Customer Service, Information and Communications, Employment Standards, Procurement and Training – that enable us to provide inclusive and accessible services to the public and all of our stakeholders.


This 2018 AODA Report Card summarizes what FSCO has done as of December 31, 2018 to meet and exceed AODA requirements.


Customer Service

What is it?

FSCO is committed to treating all people in a way that allows them to maintain their dignity and independence by preventing and removing barriers to accessibility.

Why is it important?

FSCO believes that all consumers should have the same opportunity to access and benefit from services. 

What did we do?

FSCO has an established internal guideline setting out the procedures to be followed when feedback on the delivery of services is received from members of the public. This guideline supports the OPS Accessible Customer Service Policy as it includes protocols on handling requests for accommodation and concerns about the accessibility of FSCO services.


FSCO remains dedicated to our Customer Service Policy, which is published on our public website and outlines our commitment to provide accessible customer service and to conduct business for both the public and staff that recognizes and respects the dignity and independence of people with disabilities. This policy also outlines the training provided to staff including, but not limited to, interacting and communicating with persons who have disabilities, and/or who use service animals, support persons or assisted devices.


FSCO continues to use a monitoring tool for the procurement of goods and services from the public related to requests for accommodation under the AODA. Accessibility Leads throughout the organization are responsible for handling requests for accessible services for meetings or events hosted by FSCO. Very few requests have been made, however, information such as the type of service requested, associated costs, and vendor information, is tracked to identify the need for permanent or ongoing accessibility related goods and services and to assist Leads in handling similar requests.


Information & Communications

What is it?

FSCO is committed to creating and providing information that is accessible to people with disabilities, and to communicating with individuals in a way that considers their accessibility needs.

Why is it important?

FSCO is committed to service excellence as we carry out our regulatory responsibilities.  Communicating and providing information that is accessible to all of our employees and clients is fundamental to FSCO and the OPS as a service organization. 

What did we do?

Accessible Formats & Communication Supports

Under section 12 of the Integrated Accessibility Standards (O. Reg. 191/11), by January 1, 2015, FSCO was required to:


  • upon request, provide or arrange for the provision of accessible formats and communication supports for persons with disabilities, and
  • notify the public about the availability of accessible formats and communication supports.

FSCO has been fully compliant with the requirements of section 12 since 2011 and has developed and published service standards for responding to requests for accessible formats.

Accessible Websites & Web Content

All webpages and PDF documents, with the exception of some FSCO forms, are accessible to WCAG 2.0 AA standards. While all new and updated forms are compliant with the WCAG 2.0 AA standard, work is ongoing to ensure all forms are compliant by January 1, 2021.



What is it?

FSCO is committed to providing all staff with training on Ontario’s accessibility laws.

Why is it important?

Through awareness and ongoing education, it is important to provide all staff with the necessary knowledge, skills, and tools needed to identify and remove barriers to accessibility, and to meet or exceed compliance requirements.

What did we do?

FSCO provides four mandatory training courses relating to accessibility. These courses give staff and managers a better understanding of the accessibility requirements in Ontario so that they can create a more accessible and inclusive workplace for employees with disabilities. A short description of these courses is provided below:


  • Module 1: Integrated Accessibility Standards Regulation (IASR) in the OPS
    Discusses the requirements of the IASR for the Ontario Public Service
  • Module 2: Integrated Accessibility Standards Regulation (IASR) Information and Communication Standards
    Discusses the IASR in the context of information and communication practices and procedures in the Ontario Public Service
  • Module 3: Integrated Accessibility Standards Regulation (IASR) Employment Standards (Managers Only)
    Discusses employment accommodation issues and obligations under the IASR and Human Rights Code
  • Working Together – The OHRC and the AODA
    Explores how the Ontario Human Rights Commission’s mandate ties into the AODA  

FSCO continues to make these training courses mandatory for all staff and managers and remains committed to monitoring activity to ensure compliance with training requirements.


We would like to hear from you


To support our success in meeting the needs of our clients, we welcome any comments and suggestions on FSCO’s services, including whether our services were accessible or that your accommodation needs were met.


Financial Services Commission of Ontario
5160 Yonge Street, 16th Floor
P.O. Box 85
Toronto, Ontario, M2N 6L9


E-mail: QualityService@fsco.gov.on.ca
Phone: 416 226 7850
Toll Free: 1 800 668 0128
TTY: 1 800 387 0584