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What to Do If You Think You are a Victim of a Scam or Fraud

If you suspect that you may be a victim or target of a scam or fraud, you are not alone and you can help put an end to the scam or fraud by reporting it.
 
As a first step, report the matter to police. If you wish to remain anonymous, you can also submit a tip to Crime Stoppers [New Window] (1-800-222-TIPS). 
 
Should you wish to obtain legal advice, please note that the Law Society of Upper Canada [New Window] has services to help you find a legal professional.
 
In addition to the police, there are a number of organizations that you can contact for help, including the Financial Services Commission of Ontario (FSCO).
 

How FSCO Can Help

 
FSCO handles complaints about individuals and/or companies operating in the insurance, mortgage brokering, credit unions and caisses populaires, pensions, and loan and trust corporation sectors. When it believes there may be non-compliance with legislation and regulations, FSCO conducts a thorough investigation. Depending on its findings, FSCO may take enforcement action.
 
Note that while FSCO works closely with law enforcement, it cannot lay criminal charges. FSCO also has only limited powers to seek restitution on behalf of victims.
 

Insurance, Mortgage Brokering, Credit Unions and Caisses Populaires

 
If you have a complaint about an individual or company operating in Ontario in the insurance, mortgage brokering or credit union and caisse populaire sector, send FSCO a complaint form and attach any relevant facts or information supporting your complaint (e.g. copies of correspondence, receipts, etc.). You should retain all originals for your own records.
 
Visit the following links to access complaint forms for each of the following sectors:  
 

Loan and Trust Corporations

 
If you have a complaint about a loan and trust company operating in Ontario, you can send FSCO a written description of your complaint and attach any relevant facts or information supporting your complaint (e.g. copies of correspondence, receipts, etc.). You should retain all originals for your own records.

For more information:

 

Pension Plans

 
If you have a complaint about a registered pension plan in Ontario, or think you may be a victim or target of a pension scam, please refer to how to send an inquiry or complaint to FSCO.
 

Co-operatives

 
Complaints about co-operatives are primarily handled outside of FSCO.
 

For more information:

Send a Complaint to FSCO

 
You can email, fax or mail complaints to FSCO.
 
Fax: (416) 590-7070
 
Mail:
 
Market Regulation Branch
Financial Services Commission of Ontario
5160 Yonge Street, Box 85
Toronto ON M2N 6L9
 
If you need help filing out a complaint form, you can contact FSCO by phone during regular business hours (Monday through Friday, 8 a.m.-5 p.m.):
 
Telephone: 416-250-7250
Toll free: 1-800-668-0128
TTY: 1-800-387-0584
 

Other Organizations that Can Help