Data Entry Centre Retirement

No. A-02/15
Property & Casualty
To all insurance companies licensed to transact auto insurance in Ontario and all health service providers

NOTE: The bulletins that are posted on this website are provided for historical reference purposes. The information in these bulletins is accurate on the date the information is published, but is subject to change and may be replaced by more recent bulletins.

An order that is made regarding a licence holder reflects a situation at a particular point in time. The status of a licence holder can change. Readers should check the current status of a person's or entity's licence on the Licensing Link section of FSCO's website. Readers may also wish to contact the person or entity directly to get additional information or clarification about the events that resulted in the order.

These bulletins may include forms that are no longer up-to-date or accurate. Readers should visit the forms section of the FSCO website, to ensure they are using the most recent version of a FSCO form.

With this Bulletin, the Financial Services Commission of Ontario (FSCO) is releasing a new Health Claims for Auto Insurance (HCAI) May 2015 Guideline – Superintendent’s Guideline No. 01/15 (new Guideline).  This new Guideline replaces the previous Health Claims for Auto Insurance December 2014 Guideline – Superintendent’s Guideline No. 04/14 that was issued in December 2014.

Health Claims for Auto Insurance (HCAI)

Effective May 1, 2015, HCAI’s Data Entry Centre (DEC) will close and no longer be an accepted channel of forms submission through HCAI.
Facilities registered in the DEC can move to the electronic submission process and use the web-based tool in order to submit the OCF-18, OCF-21, and OCF-23.
The new Guideline is being issued to reflect the elimination of the paper submission channel.
The HCAI Data Entry Centre will be closed to all form submissions as of end of business day on Thursday April 30, 2015.
Providers should ensure that they successfully complete and submit their forms before 5 p.m. Eastern Daylight Time (EDT) on April 30, 2015, if they are to be processed under the HCAI December 2014 Guideline. The HCAI Data Entry Centre will be taken offline and become inaccessible at exactly 5:00 p.m. EDT on April 30, 2015. HCAI’s Data Entry Centre will not accept any forms after 5 p.m. EDT on April 30, 2015. Any forms that are not successfully processed by 5 p.m. EDT on April 30, 2015 will be deemed not to have been received by HCAI before May 1, 2015 and will therefore not be processed by the Data Entry Centre.  Any forms not successfully processed must be re-submitted using HCAI’s electronic submission process.


The new Guideline is issued pursuant to section 268.3 (1) of the Insurance Act for the purposes of the Statutory Accident Benefits Schedule (SABS). 

Copies of the HCAI Guideline

The new Guideline is available on FSCO’s website at and will be published in the April 4, 2015 edition of The Ontario Gazette.

Additional HCAI Information

Additional information on the process to move to the electronic submission channel can be found online at [New Window]. If a question is not addressed by this website, please contact HCAI Processing by email:
Brian Mills
Chief Executive Officer and
Superintendent of Financial Services
April 2, 2015


  1. Health Claims for Auto Insurance Guideline No. 01/15 [PDF Document] Size: ## kb

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