Revised Auto Insurance Claim Forms: OCF-18, OCF-21 and OCF-23

No. A-13/16
Property & Casualty
- Auto
To the attention of all insurance companies licensed to
 transact auto insurance and all health care providers in Ontario

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The Financial Services Commission of Ontario (FSCO) has updated the consent language of the OCF-18 – Treatment and Assessment Plan, OCF-21 – Auto Insurance Standard Invoice and the OCF-23 – Treatment Confirmation Form, relating to the collection, use and disclosure of information captured by these forms for the purposes of data analytics to detect fraud.


Bulletins A-07/14 and A-13/14 announced the consent language in some auto insurance forms had been updated to reflect the Auto Insurance Anti-Fraud Task Force (AFTF) Final Report Recommendations. This was done in order to increase clarity and transparency for auto insurance applicants and accident benefit claimants surrounding the use of their information in pooling and data analytics to detect fraud.
To further support the detection of organized and premeditated fraud through data analytics, the consent language for all signatories to the OCF-18, OCF-21 and OCF-23 is being amended. The revised consent language for the OCF-18, OCF-21 and OCF-23 forms is in line with the previously updated consent language.
This change supports the government’s extensive efforts to reduce fraud in the auto insurance system.


These changes to the OCF-18, OCF-21 and OCF-23 will be effective for use beginning October 1, 2016, and apply to documents that are delivered on or after October 1, 2016, regardless of the date of the accident to which they relate.
Earlier versions of the OCF-18, OCF-21 and OCF-23 are no longer approved for use on or after October 1, 2016.


How to Obtain the Revised Forms


You can access the forms at FSCO’s website.


Brian Mills
Chief Executive Officer and
Superintendent of Financial Services
July 18, 2016

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