Practice Note 3: Participation and representation at dispute resolution ("Authority to Bind")

[Information] As of April 1, 2016, the Licence Appeal Tribunal of the Safety, Licensing Appeals and Standards Tribunal Ontario (SLASTO) will assume all new applications for dispute resolution services.
Beginning April 1, 2016, FSCO no longer accepts applications for mediation, neutral evaluation and arbitration. This includes applications for arbitration where the Report of Mediator is issued before or after April 1, 2016.
FSCO will continue to be responsible for all files remaining open as of March 31, 2016, and the Dispute Resolution Practice Code will only apply to those files.
To get more information about accessing auto insurance dispute resolution services as of April 1, 2016 go to [New Window].


Anyone representing an insurance company or an insured person at mediation, neutral evaluation, or arbitration will be discussing and negotiating agreements and settlements regarding accident benefit disputes. It is essential that people claiming benefits participate in mediation, neutral evaluation or arbitration to hear and discuss settlement offers and give instructions to any representative.

A representative must be able to speak to and negotiate on all issues in dispute. The mediator, neutral evaluator or adjudicator may request written or verbal confirmation that a representative is authorized to discuss the dispute with FSCO, to negotiate, and to enter into an agreement or settlement of any and all issues in dispute. Appointing a representative does not relieve any party of their obligation to participate in the dispute resolution process, except in extenuating circumstances (for example, confinement in a hospital).

A lawyer or an employee representing an insurance company must have the authority to change the company's position based on the evidence presented by the insured at a mediation, neutral evaluation or arbitration. In the case where an insurer's representative has limited authority to enter into an agreement or settlement, an officer of the company with the requisite authority must attend or be available by telephone for the duration of the proceeding.


If a party is unable to attend (for example, confinement to hospital), the mediator, neutral evaluator or adjudicator can adjourn a proceeding, with or without conditions, if the representative is not authorized to bind that party to an agreement. The adjournment can be on whatever terms the mediator, neutral evaluator or adjudicator considers appropriate.

An adjudicator has authority to make an interim order of expenses, subject to such terms and conditions as may be established by the adjudicator, should a representative attend without full authority.


If the representatives do not have authority to bind, a settlement discussion can break down into a series of statements like "I'll have to check that with my client." This can lead to drawn-out, fruitless discussions that waste the time of everyone involved.


Our telephone numbers are:

  • from Toronto, call (416) 250-6714
  • from outside Toronto, phone 1-800-517-2332

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