Dispute Resolution Group-Companies Forum Minutes of Meeting January 12, 2012

Attendees:                                             FSCO:

Mike De La Haye: Wawanesa (Chair)                           John Lobo
Mark Cekuta: Unifund                                               Shemin Manji
Jeff McComb: Aviva Canada Inc.                                 Christina Pearce
Whitney Goodfellow: Market Insurance
Pierre Gravesande: Economical Insurance Group           Regrets:
Janine Hedington: The Co-operators                            Asfaw Seife
Antoinette Johnsen: Royal & Sun Alliance                     Janine Macey
Maria Jolly: Unifund
James Kempf: Personal Insurance/Certas Direct
Patrick Law: Dominion of Canada
Robb Walker: Belair Direct
Linda Watson: TD Insurance
Bill Bolland: State Farm
Laurie Cuda: TD Insurance
Suilan Lue: DGIG
Kim Thoms: Royal and Sun Alliance
The Dispute Resolution Group – Companies Forum includes representative from auto insurance companies dealing with disputes before the Commission involving motor vehicle accident claims and Statutory Accident Benefits. It consults with the Dispute Resolution Group of Financial Services Commission of Ontario on issues relating to the dispute resolution system.

1. Review and Approval of Minutes of Previous Meeting – September 22, 2011

Approved without amendments.

Matters Arising from the Minutes


2. Backlog Processes:

Since July 2011, when eCalendar was rolled on an optional basis over 4,868 mediation files have been registered online. Reminder that the eCalendar will be mandatory on February 1, 2012, subject to certain exceptions such as for unrepresented applicants. More information available on the website or by contacting mediation enquiry line.
Backlog Initiatives: New Expedited Mediation Processes:
Consent Failures: letters continue to be sent out with an attached form to claimants and insurers, starting with the oldest files, to consider the option of failing mediation upon mutual consent.
To date, there has been limited response.
Mandatory Settlement Blitz Days: Initiative has been successful in closing a significant number of files with a high rate of settlement. Ongoing bookings into February and March.

3. DRS Stats:  

Mediation, Arbitration and Appeal Statistics were circulated at the meeting for discussion. Mediation Statistics were reviewed and discussed as of January 10, 2012.
Judicial Review:
Updates since September 2011 were provided in a memo from Asfaw Seife to Forum members and reviewed.

4. Other Business:

Minutes by Christina Pearce