Dispute Resolution Group-Companies Forum

​Minutes of Meeting June 21, 2012

Attendees:                                                           FSCO:

Mike De La Haye: Wawanesa (Chair)                          Asfaw Seife
Mark Cekuta: Unifund                                               John Lobo
Jeff McComb: Aviva Canada Inc.                                Janine Macey
Whitney Goodfellow: Market Insurance                       Isobel Fealdman
Janice Hedington: The Co-operators                           Margaret Orlander
Pierre Gravesande: Wawanessa                                  Christina Pearce
Maria Jolly: Unifund
James Kempf: Desjardins                                          Via Conference Call:
Patrick Lau: Dominion of Canada
Suilan Lue: DGIG
Linda Watson: TD Insurance                                      Erin Posser: Intact
Laurie Cuda: TD Insurance                    
Suilan Lue: DGIG


Kim Thoms: Royal and Sun Alliance


Barry Rosenthal: Intact
Lynne Maritz: TD Insurance
The Dispute Resolution Group – Companies Forum includes representative from auto insurance companies dealing with disputes before the Commission involving motor vehicle accident claims and Statutory Accident Benefits. It consults with the Dispute Resolution Group of Financial Services Commission of Ontario on issues relating to the dispute resolution system.
  1. Review and Approval of Minutes of Previous Meeting – March 8, 2012
    Approved without amendments. 

    Matters Arising from the Minutes
  2. Backlog Initiatives:
    John L. provided an update on the on-going mandatory settlement blitz days and the consent to fail process.
Mandatory Settlement Blitz Days: Initiative has been successful in closing a significant number of files with a high rate of settlement. Ongoing bookings into July.


Consent Failures: Letters continue to be sent out with an attached form to claimants and insurers, starting with the oldest files, to consider the option of failing mediation upon mutual consent.
To date, there has been limited response.
John L. advised members that an eBlast will be going out shortly confirming that the Consent to Fail Form and Instructions will be posted and available on the website. As such current practice of sending out letters and forms will be discontinued.
eCalender no further updates as initiative is now fully functional.
  1. Private DR Service Providers Update:
    Isobel F. Director, Strategic & Operational Planning, gave an update on the use of private DR Service Providers.  The RFP procurement process is nearing completion. The next step is security clearance for all mediators and arbitrators being proposed to work on FSCO’s files. The anticipation date that the service providers will begin receiving FSCO files at the beginning of July 2012.
  2. DRS Stats:  
    John Lobo, Janine Macey and Asfaw Seife provided statistical updates for Mediation, Arbitration and Appeals with reference to the reports distributed to members.  

    Judicial Review:
    Updates since March 2012 were provided in a memo from Asfaw Seife to Forum members and reviewed.
  3. Other Business:
    Mr. Asfaw Seife, Director, DRS advised members that two appeals- Parveen and Fredric were filed on March 30, 2012, involving the same preliminary issue of whether the insurer has met its obligation to provide Settlement Disclosure Notice, as required under the regulation. He was not able to provide an estimated date as to when this decision will be issued. 


Minutes by Christina Pearce