Dispute Resolution Group-Companies Forum

​Minutes of Meeting May 29, 2014

Attendees:                                                                         FSCO:

Patrick Lau, Travelers Canada (Acting Chair)                Asfaw Seife
Pierre Gravesande, Economical                                  Janine Macey              
Suilan Lue, DGIG                                                     John Lobo
Kathy Marek, The Co-operators                                 J.R. Richards
Linda Watson, TD Insurance                                      Christina Pearce
Maria Joshua, Sedgwick
Fion Lau, Belair Direct                                                
Kathryne Pena, Intact
Kelli Wright, Aviva Canada
Phyllis Kuipers, Travelers (The Dominion)
Lane Bailey, Intact via teleconference
Zorka Djurdjevic, DGIG via teleconference
The Dispute Resolution Group – Companies Forum includes representative from auto insurance companies dealing with disputes before the Commission involving motor vehicle accident claims and Statutory Accident Benefits. It consults with the Dispute Resolution Group of Financial Services Commission of Ontario on issues relating to the dispute resolution system.
  1. Review and Approval of Minutes of Previous Meeting – March 27, 2014.
    Approved with amendments.

    Matters Arising from the Minutes
  2. E-Calendar for Arbitration Demonstration:                                 
    Senior Arbitrator J. Macey updated members that registration for access to the new Dispute Resolution Services Portal is now available to all insurance companies and law firms. The portal includes both the enhanced Dispute Resolution Case Directory (DRCD-2) and the new Arbitration E-Calendar. The employees of insurance companies and law firms, lawyers, and licensed paralegals who have not yet registered will have equal access to all of the Portal’s enhanced functionality. In addition, applicants with open arbitration files at FSCO will be given access to their own files on a readonly basis, as long as they have provided an email address in the Application for Arbitration.

    Once registered for the DRS Portal, users will be able to:
  • Book arbitration prehearings and settlement discussions
  • Report arbitration withdrawals and settlements on consent
  • See more information about their files, such as file status, next scheduled events, and notices of proceedings
  • Selfadminister a Firm’s access to the Portal (including the Arbitration ECalendar)
  • Download, search and sort file information in real time

    Firms are encouraged to register now and become familiar with the Portal’s functions. While participation remains voluntary during this pilot phase, FSCO intends to conclude the pilot phase on July 2, 2014, at which time participation in the DRS Portal will become mandatory for law firms and insurance companies.
  1. DRS  Report – Statistics and Staffing Updates  
    Asfaw Seife, Janine Macey and John Lobo provided statistical updates for Mediation, Arbitration and Appeals with reference to the reports distributed to members.  

    Judicial Review:
    Updates since March 27, 2014 were provided in a memo from Asfaw Seife to Forum members and reviewed. 

    Under Staffing:

    Mediation Unit:
    J. Lobo provided a staffing update that two fixed-term mediator positions have been posted and will be filled through competition. The fixed-term team leader position will be posted shortly.  

    Arbitration Unit:
    J. Macey provided a staffing update that 3 arbitrators’ open positions have been posted temporary up to one year with possible extension.

Other Business:

DRS Companies Forum Next Dates:  

C. Pearce reminded members that the next DRS Companies Forum Dates will be on  Thursday September 4, 2014; Thursday December 4, 2014 and Thursday March 26, 2015. Meeting on June 26, 2014 will be cancelled.

Next Meeting – September 4, 2014.