Dispute Resolution Group-Companies Forum


Mike De La Haye, Wawanesa (Chair)                                       
Mark Cekuta,DGIG 
Pierre Gravesande, Economical 
Maria Jolly, Unifund
Fion Lau, Belair Direct
Barry Rosenthal, Belair Direct
Kim Thoms, Royal & Sun Alliance
Linda Watson, TD Insurance
Kelli Wright, Aviva
Tania Shah, TD Insurance
Terri Urman, Unifund
Janine Simpson, DGIG
Kapil Nanda, Intact
Darryl Hurst, Aviva
Maria Josha via teleconference


J.R. Richards
Tony Toy
Christina Pearce
The Dispute Resolution Group – Companies Forum includes representative from auto insurance companies dealing with disputes before the Commission involving motor vehicle accident claims and Statutory Accident Benefits. It consults with the Dispute Resolution Group of Financial Services Commission of Ontario on issues relating to the dispute resolution system.
  1. Review and Approval of Minutes of Previous Meeting – December 4, 2015.
    Approved with amendments.

    Matters Arising from the Minutes
  2. DRS Portal/eCalendar Review/Health Check  
    Senior Arbitrator Richards provided a status update and raised the need for system compliance. A discussion followed, on what is working and not working with the system. It was agreed, that this would be a standing agenda item going forward. J.R. Richards advised he will be sending an eblast to all account users, asking for feedback.
  3. DRS Report – Statistics and Staffing Updates  
    Senior Arbitrator Richards provided statistical updates for Mediation, Arbitration and Appeals with reference to the reports distributed to members.

    Judicial Review:
    Updates since December 4, 2014 were provided in a memo from Asfaw Seife to Forum members and reviewed.

    Under Staffing:

    Mediation Unit:
    J.R. Richards advised that 2 backfill fixed term mediators will be starting on April 7, 2015.

    Arbitration Unit:
    No updates.

Other Business

  • Bill 15 (formerly Bill 171), received Royal Assent. There was some discussion on the status, process, and timing of the DRS transition to the License Appeal Tribunal. It is expected that as of Spring 2016, all new applications for dispute resolution services will be directed to LAT, while FSCO will continue to be responsible for files in the system, subject to transition regulations that are still to be developed. Tony Toy, Senior Policy Consultant, advised members to check the FSCO website for any updates on Bill 15.
  • Mark Cekuta raised a concern about FSCO changing venue at the last minute. Senior Arbitrator Richards provided an explanation of why venue changes sometimes occur at the last minute (e.g. previously represented applicant now unrepresented).
  • Mark Cekuta raised a concern about arbitrators pushing for settlement when representatives have made it clear that they are not prepared to settle (specifically Minor Injury). 
  • Mark Cekuta wanted to ensure that arbitrators adhere to a reasonable time limit for pre-hearings.

Next Meeting – May 28, 2015.