Dispute Resolution Group-Companies Forum

​Minutes of Meeting September 24, 2015


Mike De La Haye, Wawanesa (Chair)                           
Pierre Gravesande, Economical                                
Janine Hedington, The Co-operators                         
Maria Joshua, Sedgwick                                           
Patrick Lau, Travelers                                               
Linda Watson, TD Insurance                                     
Terri Urman, Unifund
Laurel Cutting, Unifund
Mike Sewerniuk, Aviva                                              
Darryl Hurst, Aviva                                                        
Mary Meaney, Economical
Vicki Brindley, Assist Plus via teleconference
Carla Mancebo, TD Insurance via teleconference
Mark Cekuta, DGIG via teleconference


Asfaw Seife

Isobel Fealdman

John Lobo

Janine Macey

Tony Toy

Christina Pearce


Graham Boswell 


The Dispute Resolution Group – Companies Forum includes representative from auto insurance companies dealing with disputes before the Commission involving motor vehicle accident claims and Statutory Accident Benefits. It consults with the Dispute Resolution Group of Financial Services Commission of Ontario on issues relating to the dispute resolution system.



  1. Review and Approval of Minutes of Previous Meeting – May 28, 2015.
    Approved with amendments.

    Matters Arising from the Minutes
  2. DRS Report – Statistics and Staffing Updates  
    Asfaw Seife, Janine Macey and John Lobo provided statistical updates for Mediation, Arbitration and Appeals with reference to the reports distributed to members. 
    Judicial Review:
    Updates since May 28, 2015 were provided in a memo from Asfaw Seife to Forum members and reviewed.
    Under Staffing:
    Mediation Unit:
    John Lobo advised that Ann Walker, Team Leader is returning to her Mediator position on September 28, 2015, at the conclusion of her current temporary assignment. Mediators that are reporting to this team leader position, will report to Manager, Mediation. 
    Arbitration Unit:
    Janine Macey advised that recruitment for 2 arbitrators' positions is complete.  Both arbitrators started in August 2015; arbitrators now at full complement.

Other Business:

Auto Insurance Dispute Resolution System (AIDRS) Project Update

Mr. Graham Boswell, Counsel, LAT-SLASTO provided a handout and brief update on the Auto Insurance Dispute Resolution System (AIDRS) Project, which included:

  • The transfer of AIDRS to LAT-SLASTO.  
  • The Advisory Committee Support for this transformation and who the committee members are.
  • That recruitment for new appointees to LAT is currently underway, with the first appointments expected in early 2016.
  • Training provided to members of LAT and what additional training will be provided to adjudicators who will be working on AIDRS cases.
  • An invitation and email address was provided to those interested in joining an email list to receive updates about the new AIDRS.

Discussion followed.

There was some discussion on previous advice/recommendations made to FSCO which were not implemented and which LAT may want to consider under their process.

Next Meeting – November 26, 2015