Dispute Resolution Group-Companies Forum

Minutes of Meeting November 26, 2015


Mark Cekuta, DGIG (Chair)                                      
Anthony Jorge, Northbridge                                                                             
Pierre Gravesande, Economical                                                    
Janine Hedington, The Co-operators                                 
Beata Morris, Intact                                                  
Fion Lau, Intact                                                        
Maria Joshua, Sedgwick                                                                         
Patrick Lau, Travelers                                                                                       
Linda Watson, TD Insurance                                     
Terri Urman, Unifund
Kim Thoms, RSA                                                      
Mike Sewerniuk, Aviva (via teleconference)               


Asfaw Seife

John Lobo   

Janine Macey

J.R. Richards  

Sabina Kourktchan 


Graham Boswell      


The Dispute Resolution Group – Companies Forum includes representative from auto insurance companies dealing with disputes before the Commission involving motor vehicle accident claims and Statutory Accident Benefits. It consults with the Dispute Resolution Group of Financial Services Commission of Ontario on issues relating to the dispute resolution system.


  1. Review and Approval of Minutes of Previous Meeting – September 24, 2015.
    Approved with no amendments.

    Matters Arising from the Minutes
  2. DRS Status Report – Statistics and Staffing Updates
    John Lobo, J.R. Richards and Asfaw Seife provided statistical updates for Mediation, Arbitration and Appeals with reference to the reports distributed to members. 
    Judicial Review:
    Updates since September 24, 2015 were provided in a memo from Asfaw Seife to Forum members and reviewed.
    Under Staffing:

    Mediation Unit:
    John Lobo advised that there were no changes to Mediation staff roster.
    Arbitration Unit:
    J.R. Richards advised that there were no changes to the Arbitration staff roster and the unit is at full complement.

Other Business:

Auto Insurance Dispute Resolution System (AIDRS) Project Update:
Mr. Graham Boswell, Counsel, LAT-SLASTO provided a handout and brief update on the Auto Insurance Dispute Resolution System (AIDRS) Project, which included:


  • A summary of draft transition regulations dealing with existing cases at FSCO as of April 1, 2016 to be posted on the government's regulatory registry in early December 2015;
  • The Rules and Procedures of the new AIDRS will be consistent with Mr. Justice Cunningham's recommendations. Proposed rule changes will be posted to the LAT website for public comment in December 2015;
  • The Recruitment for approximately 80 full and part time appointees to LAT is currently underway. Adjudicators who will be working on AIDRS cases will receive training focused on the Statutory Accident Benefits Schedule and auto insurance benefits dispute resolution;
  • For longer-term implementation, the Government will be working with industry throughout 2016 to develop proposals for an internal review mechanism for insurance companies.
  • LAT's commitment to keeping stakeholders informed and providing ongoing opportunities for input through this transition process. In addition, regular updates will be provided via email to those who subscribe.

Discussion followed.

Next Meeting – January 28, 2016