Two-year comparison of top best practice findings – on-site examinations

• Needs assessment documented and retained: 31% in 2016-2017, 23% in 2017-2018


• Recommendations documented: 29% in 2016-2017, 28% in 2017-2018


• Records of client discussions documented: 29% in 2016-2017, 31% in 2017-2018


• Client acknowledgements obtained when agents’ recommendations were not purchased: 25% in 2016-2017, 33% in 2017-2018