FAQs on Accessing/Delegating Access to the Pension Services Portal (PSP)

​​Q6:  Who can access the PSP?
 
A6:  The PSP may be accessed by Pension Plan Administrators (set out under section 8(1) of the Pension Benefits Act), who have correctly activated their PSP accounts, and individuals who have been delegated access by the Pension Plan Administrator. –03/13
 
Q7:  I have not used the PSP before.  How do I get access to the PSP?
 
A7:  To access the PSP, you must have the letter from FSCO that contains your unique user name and temporary password.  When you first visit the PSP, you must activate your PSP account using this information.  
 
For step-by-step instructions on this process, please refer to FSCO’s Instructions for Activating Your PSP Account, or watch an instructional Video on Activating Your PSP Account. –03/13
 
Q8: I don’t have a letter that contains my PSP log-in information.  What should I do?
 
A8:  If you have misplaced your log-in information, or did not receive the letter with your PSP log-in information, you should do the following:
 
  • If you are a Pension Plan Administrator, email FSCO at PensionInquiries@fsco.gov.on.ca to request your PSP log-in information.   Please include your plan registration number and confirm your mailing address.
  • If you are not a Pension Plan Administrator, you must ask the Pension Plan Administrator to delegate you access to the PSP.  Once FSCO receives the delegation request, your PSP log-in information will be mailed to you.  If the Plan Administrator has already delegated you PSP access, send us an email at PensionInquiries@fsco.gov.on.ca. Please include the plan registration number in your email.   –03/13
Q9: Can FSCO send me an email with my PSP user name and password?
 
A9:  No.  Due to security and legislative requirements, PSP account details cannot be distributed by email or fax.  FSCO will only send this information by regular mail.  –03/13
 
Q10:  Where can I find instructions for logging into the PSP?
 
A10:  For step-by-step instructions on this process, please refer to FSCO’s Instructions for Logging into the PSP, or watch an instructional Video on Logging into the PSP.  –03/13
 
Q11: Can I share my PSP log-in information with other individuals?
 
A11:  No.  Due to the sensitive nature of the information available on the PSP, you should not share your PSP account details with other individuals within your own organization, or with third party service providers.
 
The PSP Access Agreement states the following:
 
  • Only Pension Plan Administrators (set out under section 8 of the Pension Benefits Act), should log into the PSP using the Primary Administrator account.
  • While the Pension Plan Administrator may delegate some or all of the responsibilities for administering the pension plan, and administering and investing the pension fund to various third party service providers, the third party is not the Pension Plan Administrator.
  • The PSP should only be accessed by individuals with valid PSP accounts.
If FSCO believes the security of a PSP account has been compromised, the account will be immediately suspended without advance notice.  For security purposes, any improper delegations or other account activity that occurred while the account was compromised may be cancelled by FSCO.  Keep in mind that account suspensions and cancelled delegations are not considered acceptable reasons for granting an extension of a filing deadline.  As a result, late fees or other penalties may be incurred.  –03/13
 
 
Q12: If I work on multiple pension plans, do I need a PSP account for each plan?
 
A12:  No.  PSP accounts are issued to individuals and not to pension plans, organizations or teams of people.  Each PSP account is assigned one or more roles, including:
 
  • Primary Administrator
  • Secondary Administrator
  • Delegated Administrator
  • Agent
  • Actuary
A PSP account may have any combination of these roles and may have access to any number of pension plans.  –03/13
 
Q13: As the Pension Plan Administrator, how do I delegate PSP access to other individuals to perform functions on my behalf? 
 
A13:  If other individuals need access to the PSP so they can perform work on your pension plan, you must delegate them access to the PSP.  Written requests are not accepted.  
 
For step-by-step instructions on this process, please read FSCO’s Instructions on the PSP Delegation/Revocation Process or watch an instructional Video on Delegating Access to the PSPFor more information on account maintenance, watch an instructional Video on PSP Account Maintenance.
 
Although you may delegate some functions to other PSP users, as the Pension Plan Administrator you are still ultimately responsible for:
 
  • ensuring that the delegated functions are being performed accurately and in a timely manner; and
  • making sure that all individuals to whom PSP access has been delegated meet the appropriate standard of care, and comply with requirements of the Pension Benefits Act, the regulations made under it, and any applicable FSCO Pension Policies.   –03/13
Q14: As the Delegated Administrator, how do I delegate PSP access to other individuals to perform functions on my behalf?
 
A14:  As a Delegated Administrator, you are only able to delegate individuals to Pension Plans that are part of your organization.
 

For step-by-step instructions on this process, please read FSCO’s Instructions on the PSP Delegation/Revocation Process. For more information on account maintenance, watch an instructional Video on PSP Account Maintenance.

 

If other individuals outside of your organization require a delegation to the Pension Plan, only Primary Administrators have rights to perform this action.

 

Q15: My organization has multiple pension plans.  As the Pension Plan Administrator, I would like to delegate one individual to perform work on my behalf, for each pension plan. Do I need to delegate PSP access to the same individual multiple times?

 

A15:  Yes.  Since delegations are done on a plan by plan basis, you will need to delegate this individual PSP access for each pension plan.  –03/13

 

Q16: I received a delegation request by email.  What should I do? 
 
A16:  Please refer to FSCO’s step-by-step Instructions on Accepting/Rejecting a Plan Delegation or watch an instructional Video on Accepting and Rejecting Delegations on the PSP. –03/13
 
Q17:  I am experiencing difficulties accessing the PSP. What should I do?
 
A17:  Please verify that you have successfully activated your PSP account.  Then check to see if you have entered your correct user name and password.  If you are not sure whether you are using the correct user name or password, click on “I forgot my user name” or “I forgot my password” on the PSP log-in page, and then enter the requested information.  You should then receive an email from FSCO with your user name or password. 
 
If you continue to experience difficulties, please send us an email at PensionInquiries@fsco.gov.on.ca.  When you send us an email, please provide the following:
 
  • your name;
  • your telephone number; and
  • the registration number of the pension plan you are authorized to access.
Once we receive this information, we will investigate the issue and contact you by email or telephone.  –03/13
       
 

Q18. As a Delegated Administrator, am I able to request new users to be created on the PSP?

 

A18.  Yes. Delegated Administrators may only make new user requests for individuals within their organization.

 

Q19. As a Delegated Administrator, am I able to delegate PSP users that are outside of my organization?

 

A19.  No.  Delegated Administrators are only able to delegate/revoke users that are within their organization.  For delegations and revocations of individuals outside of the Delegated Administrator’s organization, only Primary Administrators are able to perform this function.

 
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