FAQs on Updating Pension Plan Contact Information

Q68: Am I required to use the PSP to change the contact information for my pension plan?
 
A68: Yes.  Effective September 15, 2015, you will be required to make changes to your pension plans’ contact information only through the Pension Services Portal (PSP).  FSCO will no longer accept contact information updates in paper format (letter or fax) or by email.  -09/2015
 
 
Q69: How do I add a contact for my pension plan through the PSP?
  
A69: FSCO has prepared step-by-step Instructions on how to add a contact. 
 
If the change requires an amendment that has not been filed with FSCO, the change request will not be processed.
 
If you wish to provide the new contact with individual access to the pension plan(s) on the PSP, you must complete the ‘Delegation’ function on the PSP.  For instructions on this process, please refer to FSCO’s PSP Delegation/Revocation Process or watch the video on PSP Account Maintenance  -09/2015
 
 
Q70: How do I edit the contact information for my pension plan through the PSP?
 
A70: FSCO has prepared step-by-step Instructions on how to edit contact information.
 
If the change requires an amendment that has not been filed with FSCO, the change request will not be processed. -09/2015
 
 
Q71: How do I remove a contact for my pension plan through the PSP?
 
A71: FSCO has prepared step-by-step Instructions  on how to remove a contact.
 
If the change requires an amendment that has not been filed with FSCO, the change request will not be processed.
 
Note: Pension Plan Administrator and Sponsor are key roles; there must always be contact information for these roles on file with FSCO.  Information for these roles cannot be removed, it can only be edited or replaced.  If the individuals in these roles change, you must provide all required information by using the ADD NEW CONTACT feature.  This will replace the old information for that role. 
 
To ensure that the contact that has been removed no longer has access to your pension plan(s), you must revoke their delegation access to the pension plan(s) from your ‘Plan Profile’ on the PSP.  For instructions on how to do this, please refer to the PSP Delegation/Revocation Process or watch the video on PSP Account Maintenance. -09/2015
 
 
Q72: I made changes to the contact information for my pension plan through the PSP.  How or when will I know the changes have been made?
 
A72: Once FSCO has reviewed your request through the PSP to add, edit or remove the contact information for your pension plan(s), FSCO will notify you by email whether the change has been approved or rejected. -09/2015
 
 
Q73: What are the benefits of changing the contact information for my pension plan through the PSP?
 
A73: The PSP portal delivers a faster response time and a more efficient submission process. -09/2015
 
 
Q74: Can any individual change the contact information for my pension plan through the PSP?
 
A74: No.  Only individuals with a valid PSP account can make changes.  These include the Pension Plan Administrator and any individual(s) to whom the Pension Plan Administrator has delegated plan access on the PSP. -09/2015
 
 
Q75: I made changes to the contact information for my pension plan through the PSP.  I no longer require the change made.  How can I cancel the changes?      
 
A75: Once the request to add, edit or remove the contact information for your pension plan(s) has been submitted through the PSP, the request cannot be cancelled through the PSP.  Please contact FSCO at PensionInquiries@fsco.gov.on.ca to cancel the request. -09/2015
 
 
Q76: Why should Pension Plan Administrators update their email address on the PSP? 
 
A76:  The Pension Plan Administrator contact person has a duty to remain in contact with FSCO.  Therefore, FSCO must always have up-to-date contact information for the Pension Plan Administrator. 
 
The PSP should always have a current email address for the Pension Plan Administrator, Pension Plan Administrators receive important email notifications when certain events occur (e.g., a required filing is submitted, a delegation request is accepted).
 
When FSCO sends an email notification to the Pension Plan Administrator, FSCO considers the email to be received.  If the PSP has an out-of-date email address for the Pension Plan Administrator, this is not considered an acceptable reason for waiving any late fees or other penalties that are incurred as a result of not receiving the emails.  –03/2013
 

 
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