Resources from the Webinar on Managing Inquiries and Complaints from Plan Beneficiaries

​ This web page provides access to information that was presented at the Financial Services Commission of Ontario's (FSCO's) Webinar on the Management of Inquiries and Complaints from Plan Beneficiaries, which took place in April 2011.
As a pension plan administrator, you are responsible for responding to inquiries and complaints from plan beneficiaries. If you want to improve on how you handle these inquiries and complaints, we encourage you to review the following materials:

French Webinar Materials

If you wish to view these materials in French, view the French version of this web page.


If you have a question or comment about any of these webinar materials, you may contact FSCO's Pension Division by e-mail at

Future Webinars

FSCO would like to thank all webinar attendees for their suggestions and feedback.  The information is being used to develop future webinars.  Stay tuned for more information.

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