Toronto (December 20, 2002)- Consumers can now compare their auto insurance company's claim settlement performance on a new interactive section of the Financial Services Commission of Ontario's (FSCO) website.
With the release of the 2002 Claims Satisfaction Survey, consumers will be able to compare how their auto insurance company did in terms of timeliness, knowledge, helpfulness, fairness and expertise with other companies.
According to the 2002 Claims Satisfaction Survey, 86 per cent of Ontario motorists were either very satisfied or somewhat satisfied with the service they received when they filed a claim with their insurer.
Previous surveys only asked customers about their overall level of satisfaction. Consumers can now compare, electronically, the performance of their insurer with other companies or the average of all companies that were surveyed.
Ann Bythell, Insurance Ombudsman at FSCO says that the more information a consumer has, the better the choices they will make when it comes to insuring their automobiles. "Purchasing an automobile insurance policy should be based on more factors than just price. Consumers are purchasing protection and they need to be sure the protection they are buying is right for them." To assist consumers in purchasing insurance, FSCO also produces a publication entitled "Shopping for Car Insurance" which is available on FSCO's website.
This is the fifth year for the survey and the results show that the level of customer satisfaction has generally increased every year. The survey, which ranks 46 companies and the Facility Association has a margin of error of +/- 3.5 per cent 19 times out of 20.
To obtain a copy of the survey, the booklet or to check the claims satisfaction performance of a particular company, go to FSCO's website, www.claimsurvey.com or call 1-800-668-0128.
For more information
Brian Donlevy, Information Officer