On May 1, 2008, under the provisions of the Access to Justice Act, 2006, the Law Society of Upper Canada (Law Society) assumed responsibility for the regulation of paralegals, including SABS representatives.

Following the release of Bulletin No. A-04/08, FSCO received inquiries about the scope of the Law Society’s oversight and whether complaints about Insurance Act contraventions should continue to be addressed to FSCO.

Although the Law Society now regulates paralegals and SABS representatives, complaints regarding contraventions of the Insurance Act and regulations, including unfair or deceptive acts or practices, should still be directed to FSCO’s attention.

The complaint should be sent to:

Market Conduct Branch
Financial Services Commission of Ontario  
5160 Yonge Street  
4th floor, Box 85
Toronto ON M2N 6L9

Complaints may also be faxed to FSCO’s Market Conduct Branch at 416-590-8480.

Please note that any information provided to FSCO may be disclosed to the SABS representative so that he or she has an opportunity to respond fully to the complaint.

More information is available at www.fsco.gov.on.ca (Paralegals / SABS Representatives pages). If you have questions about the complaint process, filing and other requirements, new regulatory changes or the Code of Conduct for SABS representatives, please contact FSCO at 416-250-7250 or 1-800-668-0128, or by e-mail at paralegalinfo@fsco.gov.on.ca