FSCO's AODA Report Card for 2014

The Ontario Public Service (OPS) is committed to creating a barrier-free and accessible Ontario by 2025, and the Financial Services Commission of Ontario (FSCO) is committed to this journey towards accessibility.
FSCO’s legislative mandate is to provide regulatory services that protect the public interest and enhance public confidence in the sectors it regulates. 
With the launch of the Accessibility for Ontarians with Disabilities Act (AODA) in 2005 and related regulations thereafter, a number of initiatives were implemented to ensure our mandate was fulfilled in an accessible manner to all Ontarians.
This Annual Report Card summarizes what FSCO has done as of December 31, 2014 to meet and exceed the Act and regulations requirements.

Information & Communications

What is it?

FSCO is committed to communicating with persons with disabilities in ways that take into account their disabilities. This means that staff communicate in a way that enables people with disabilities to communicate effectively for the purposes of using, receiving and requesting FSCO services and facilities. FSCO interacts with its customers through written correspondence, email, FSCO’s website, TTY, and in person.

Why it is important:

For FSCO to become a leader in accessibility for all stakeholders, all information and communication material is available in an accessible format. Particular formats can also be made available upon request (i.e. braille).

What we did:

In 2013, FSCO completed the first three phases of its website and web content accessibility plan which was developed from the Web Content Accessibility Guidelines (WCAG) [New Window].
For further information on previous phases, please go to FSCO’s Multi-Year Accessibility Plan.
In 2014, phase four of the project was completed. It was comprised of:
  • launching of compliant websites for Joint Forum Financial Market Regulators, Canadian Association of Pension Supervisory Authorities, Canadian Council of Insurance Regulators and Mortgage Broker Regulators' Council of Canada;
  • developing management support to ensure compliance with the Employment Standards of the Integrated Accessibility Standards Regulation (IASR) [New Window], such as notifying employees and the general public that accommodation for applicants with disabilities are available during recruitment, assessment or selection processes, among others in accordance with Part III of the IASR [New Window];
  • offering new AODA training opportunities to all staff in accordance with Part I of the IASR [New Window] to continuously raise awareness and learn more about the regulation requirements that apply to persons with disabilities; and,
  • publishing the first AODA Report Card on FSCO’s website.
FSCO’s public website currently consists of 7,600 webpages and 6,573 documents. In 2014, 3,341 new webpages and 2,737 new documents were created. All documents go through a two stage quality assurance process prior to being posted on the website.


What is it?

FSCO is committed to training all staff on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Through ongoing education and awareness, FSCO gives staff the knowledge and skills they need to meet or exceed compliance requirements. This includes providing alternate formats upon request, hosting accessible meetings and creating accessible documents, processes and policies with accessibility in mind.

Why it is important:

Accessibility training gives both management and employees the practical knowledge and tools to deal with our clients and with each other. It is a mandatory requirement for all OPS managers and staff under the Act.

What we did:

Two additional mandatory training on the IASR and Ontario Human Rights Code as it relates to people with disabilities were implemented.
  • For all staff: IASR Information and Communications Standards, which introduces learners to the information and communications requirements of the IASR and how they apply within the OPS.
Staff will have a better understanding of the requirements of the IASR and be better equipped to provide accessible formats and communication supports within the OPS and to all Ontarians that use government services.
  • For all managers: IASR Employment Standards to help apply the requirements of the IASR employment standards in the OPS.
Managers will have a better understanding of the accommodation requirements of the employment standards of the IASR and be better equipped to create a more accessible and inclusive workplace for all employees with disabilities. 
The target date for completion was December 31, 2014 for the all staff training and June 30, 2014 for the all managers training. Follow up activity is on-going to ensure all staff complete the training by April 30, 2015. 

Our Commitment

FSCO is committed to not only meeting accessibility requirements, but becoming a leader in accessibility in the Ontario Public Service. We have taken action on our initiatives with full implementation of the multi-year accessibility plan as our ultimate goal. We will continue to identify and remove barriers in order to create accessible spaces and services that everyone can use. FSCO is in the early stages of developing a sustainment strategy to ensure on-going AODA compliance.

We would like to hear from you

To support our success in meeting the needs of our clients, we welcome any comments and suggestions on FSCO’s services, including whether our services were accessible.
Financial Services Commission of Ontario
5160 Yonge Street, 16th Floor
P.O. Box 85
Toronto, Ontario, M2N 6L9

E-mail: QualityService@fsco.gov.on.ca
Phone: 416 226 7850
Toll Free: 1 800 668 0128
TTY: 1 800 387 0584