FSCO's AODA Report Card for 2015

The Financial Services Commission of Ontario (FSCO) strongly supports the Ontario Public Service’s (OPS) commitment to create a barrier-free and accessible Ontario by 2025, and is committed to this journey towards accessibility.


FSCO’s mandate is to provide regulatory services that protect the public interest and enhance public confidence in the sectors it regulates. 


With the launch of the Accessibility for Ontarians with Disabilities Act (AODA) in 2005, and related regulations thereafter, a number of initiatives were implemented to ensure our mandate was fulfilled in an accessible manner to all Ontarians.


This Annual Report Card summarizes what FSCO has done as of December 31, 2015 to meet and exceed AODA requirements.


Customer Service

What is it?

FSCO strives at all times to provide services and conduct its business in a way that respects the dignity and independence of people with disabilities and accommodates their needs. 

Why is it important?

FSCO believes that all consumers should have the same opportunity to access and benefit from services, and that people with disabilities should be able to access services in the same place and in a similar way as other consumers.

What we did:

FSCO issued an internal guideline to establish procedures that are to be followed when feedback on the delivery of its services is received from members of the public. 


The guideline supports the OPS Accessible Customer Service Policy as it includes protocols for handling requests for accommodation and concerns about the accessibility of FSCO services.


FSCO also established a monitoring tool for the procurement of goods and services related to requests for accommodation under the AODA from the public. Accessibility Leads throughout the organization are responsible for handling requests for accessible services for meetings or events hosted by FSCO. Information such as the type of service requested, associated costs and vendor information are tracked to identify the need for permanent or ongoing accessibility-related goods and services and to assist Leads in handling similar requests.


Information and Communications

What is it?

FSCO is committed to creating and providing information that is accessible to people with disabilities, and communicating with individuals in a way that takes into account their accessibility needs. 

Why is it important?

FSCO is committed to service excellence as we carry out our regulatory responsibilities.  Communicating and providing information that is accessible to all our employees and clients is fundamental to FSCO and the OPS as a service organization.   

What we did:

Accessible Formats and Communication Supports

Under section 12 of the Integrated Accessibility Standards (O. Reg. 191/11), by January 1, 2015, FSCO was required to:


  • upon request, provide or arrange for the provision of accessible formats and communication supports for persons with disabilities and
  • notify the public about the availability of accessible formats and communication supports.

FSCO has been fully compliant with the requirements of section 12 since 2011 and has developed and published service standards for responding to requests for accessible formats.


Accessible Websites and Web Content

In 2014, FSCO began work on making new HTML webpages compliant with WCAG 2.0 AA standards. These activities continued in 2015, when more than 600 new accessible HTML pages were posted. Work is ongoing to bring historical webpages up to a similar standard.


FSCO is also taking steps to enhance the accessibility of its forms by providing them on FSCO’s website in accessible PDF and additional, user-friendly formats such as HTML. Currently, 60 of FSCO’s forms are available online in an accessible format, meeting, at a minimum WCAG 2.0 A standards. In 2015, FSCO began work on introducing WCAG 2.0 AA elements into forms.



What is it?

FSCO is committed to training all staff on Ontario’s accessibility laws.

Why is it important?

Ongoing education and awareness provides management and staff with the knowledge, skills and tools needed to identify and remove barriers to accessibility, and to meet or exceed compliance requirements.

What we did:

FSCO continues to make accessibility training courses mandatory for all staff and managers. As of May 13, 2016, an average of 88% of staff and managers completed AODA training.  FSCO continues to monitor activity to ensure compliance with training requirements.

In addition, in 2015, FSCO added a mandatory Disability Accommodation training course to its learning curriculum for all managers.  This course gives managers a better understanding of the accommodation requirements under the accessible employment standard regulation so they are better equipped to create a more accessible and inclusive workplace for employees with disabilities. As of May 13, 2016, 93% of managers have completed this training.


We would like to hear from you


To support our success in meeting the needs of our clients, we welcome any comments and suggestions on FSCO’s services, including whether our services were accessible or your accommodation needs were met.


Financial Services Commission of Ontario
5160 Yonge Street, 16th Floor
P.O. Box 85
Toronto, Ontario, M2N 6L9


E-mail: QualityService@fsco.gov.on.ca
Phone: 416 226 7850
Toll Free: 1 800 668 0128
TTY: 1 800 387 0584