Communications

 

   2017-18     2016-17     2015-16     2014-15     2013-14     2012-13  


 

​Service​Standard

Target

 

(%)

​2017-18

Actual

(%)

Website Response​​All inquiries directed to the Web Manager e-mail account will be concluded and/or responded to within 5 business days.​​100100
​Accessible Formats ​​FSCO will respond within 5 business days to a requestor of web content in accessible format. Following discussions with the requestor, FSCO will provide agreed-upon web content (excluding online applications), in an accessible format within 5 business days.​100No requests received
​FSCO will respond within 5 days to a requestor of print publication in an accessible format. Following discussions with the requestor, FSCO will provide agreed-upon publication material in an accessible format within 5 business days.​100No requests received


 

​Service​Standard

Target

 

(%)

​2016-17

Actual

(%)

Website Response​​All inquiries directed to the Web Manager e-mail account will be concluded and/or responded to within 5 business days.​​10088
​Accessible Formats ​​FSCO will respond within 5 business days to a requestor of web content in accessible format. Following discussions with the requestor, FSCO will provide agreed-upon web content (excluding online applications), in an accessible format within 5 business days.​100No requests received
​FSCO will respond within 5 days to a requestor of print publication in an accessible format. Following discussions with the requestor, FSCO will provide agreed-upon publication material in an accessible format within 5 business days.​100No requests received

 

Following a reorganization in the Strategic Communications Branch, FSCO has improved its logging and tracking systems for website inquiries. We anticipate this will strengthen performance on website response.



 

​Service​Standard

Target

 

(%)

​2015-16

Actual

(%)

Website Response​​All inquiries directed to the Web Manager e-mail account will be concluded and/or responded to within 5 business days.​​100No requests received
​Accessible Formats ​​FSCO will respond within 5 business days to a requestor of web content in accessible format. Following discussions with the requestor, FSCO will provide agreed-upon web content (excluding online applications), in an accessible format within 5 business days.​100No requests received
​FSCO will respond within 5 days to a requestor of print publication in an accessible format. Following discussions with the requestor, FSCO will provide agreed-upon publication material in an accessible format within 5 business days.​10075
  

 



 

​Service​Standard

​Target

(%)

​2014-15

Actual

(%)

Website Response​​All inquiries directed to the Web Manager e-mail account will be concluded and/or responded to within 5 business days.​​100100​
​Accessible Formats ​​FSCO will respond within 5 business days to a requestor of web content in accessible format. Following discussions with the requestor, FSCO will provide agreed-upon web content (excluding online applications), in an accessible format within 5 business days.​100No requests received
​FSCO will respond within 5 days to a requestor of print publication in an accessible format. Following discussions with the requestor, FSCO will provide agreed-upon publication material in an accessible format within 5 business days.​100No requests received
  

 

 

 

 

 



 

​Service​Standard

​Target

(%)

​2013-14

Actual

(%)

Website Response​​All inquiries directed to the Web Manager e-mail account will be concluded and/or responded to within 5 business days.​​100100​
​Accessible Formats ​​FSCO will respond within 5 business days to a requestor of web content in accessible format. Following discussions with the requestor, FSCO will provide agreed-upon web content (excluding online applications), in an accessible format within 5 business days.​100No requests received
​FSCO will respond within 5 days to a requestor of print publication in an accessible format. Following discussions with the requestor, FSCO will provide agreed-upon publication material in an accessible format within 5 business days.​100No requests received
  

 

 

 

 

 

 



Communications

Service Standard Target (%) 2012-13 Actual (%)
​Website Response​ All inquiries directed to the Web Manager e-mail account will be concluded and/or responded to within 5 business days.​ 100 100
​Accessible Formats ​ FSCO will respond within 5 business days to a requestor of web content in accessible format. Following discussions with the requestor, FSCO will provide agreed-upon web content (excluding online applications), in an accessible format within 5 business days. 100 100
FSCO will respond within 5 days to a requestor of print publication in an accessible format. Following discussions with the requestor, FSCO will provide agreed-upon publication material in an accessible format within 5 business days. 100 100