Dispute Resolution Services

Dispute Resolution Services

Proposed regulatory changes: dispute resolution files New


The Ministry of Finance posted proposed regulation changes for comment [New Window] regarding transferring remaining dispute resolution files from FSCO to the Licence Appeal Tribunal. Comments were accepted until April 1, 2019. 


Auto Insurance Dispute Resolution Service

  • In June 2020, DRS, as administered by FSCO, ceased operations and the Ministry of Finance took responsibility for DRS records, including decisions. No DRS functions or records were transferred to FSRA. For requests related to the DRS, please contact the Ministry of Finance at AHSC@ontario.ca.
  • The License Appeal Tribunal (LAT) assumed responsibility for all Ontario statutory accident benefits auto insurance dispute cases filed after April 2016. For inquiries related to these cases, please contact the LAT at LATregistrar@ontario.ca.
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Case Management Portal

Manage your dispute resolution cases with FSCO by accessing the following DR services and resources via FSCO's Case Management Portal (CMP):

  • The Arbitration eCalendar
  • The Mediation eCalendar
  • Arbitrations & Appeals Decisions Database


Mediation Inquiries

All mediation files at FSCO have been closed.


For inquiries about closed mediation files at FSCO:


  • Phone: (416) 590-7210
  • Toll free: 1-800-517-2332, extension 7210
  • Fax: (416) 590-7077



[Information] You may file a Notice of Appeal if FSCO received your application for arbitration before April 1, 2016.

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Appeal Inquiries

  • Phone: (416) 590-7222
  • Toll free: 1-800-517-2332, extension 7222
  • Fax: 416-590-7597​ ​​​​​​​​​​

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