Case Management Portal: Description of Technology

Auto Insurance Dispute Resolution System


[Information] Beginning April 1, 2016, FSCO will no longer accept applications for mediation, neutral evaluation and arbitration. This includes applications for arbitration where the Report of Mediator is issued before or after April 1, 2016.

As of April 1, 2016, the Licence Appeal Tribunal of the Safety, Licensing Appeals and Standards Tribunal Ontario (SLASTO) will assume all new applications for dispute resolution services.

Go to http://www.slasto.gov.on.ca/en/AABS/Pages/default.aspx [New Window] to get more information about accessing auto insurance dispute resolution services as of April 1, 2016.

FSCO will continue to be responsible for all files remaining open as of March 31, 2016.
 
FSCO's Case Management Portal (CMP) is a web application that is used by the parties to directly manage cases with FSCO.
 
The CMP is directly connected to FSCO’s internal electronic case management system, known as MARS - Mediation and Arbitration Registration System. All data regarding mediations, arbitrations and appeals filed with FSCO are entered in MARS.
 
Information that parties and their representatives view on-line through the CMP is made available in real time from MARS, and reflects the information in the CMP. The connection between the DRCD and MARS is through an industry-wide security standard, Secure Sockets Layer (SSL). SSL is activated the moment a user opens the first page of the CMP before the user name and the password are added. Major financial institutions use the same security technology to protect customer transactions on the Web.
 
Users accessing CMP must provide a combination of their username and password. If the combination is not entered correctly, entry is denied. Passwords are created by the user and are stored in a secure, hashed and encrypted format in the MARS database and are not recoverable. If required, passwords must be reset by the Firm's designated Account Manager.
 
Employees can only view the pages of the CMP pertaining to their Firm. Information relating to other firms is not available.
 
Hardware and software requirements: a computer with Internet access, with Google Chrome, Firefox or Internet Explorer 9.0 or higher. MS Excel is needed to download reports from the CMP.