Case Management Portal

Proceed to the Case Management Portal


The Case Management Portal (CMP) includes the Dispute Resolution Case Directory (DRCD) and the Arbitration eCalendar, Mediation eCalendar and Arbitrations and Appeals Decisions Database. CMP is a web application for parties to directly manage their cases with FSCO.
Employees of insurance companies, law and paralegal firms are able to:
  • Book arbitration pre-hearings and settlement discussions
  • Report arbitration withdrawals and settlements on consent
  • View more information about files, such as file status, next scheduled events, and notices of proceedings
  • Self-administer the firm’s access to the CMP
  • Download, search and sort file information in real time
  • Access the Arbitration Appeals and Decisions database
  • Receive notices electronically by e-mail
  • Access the Arbitration and Mediation e-Calendars
  • Access Reports of Mediator
Use of this portal is mandatory for FSCO arbitration files. Parties are no longer able to book arbitration proceedings through a FSCO case administrator, subject to certain exceptions.  
The portal was fully implemented in June 2014.
The following information pertains to the registration and operation of the DRCD:
If you have difficulty accessing the CMP and are an employee of an Insurance Company or a Law Firm, please contact your designated Account Manager. If the Account Manager cannot resolve the issue independently, s/he will contact FSCO for assistance.

Mediation eCalendar

Proceed to the Mediation eCalendar
The Mediation eCalendar is available through the Case Management Portal.
However, if you wish to access the Mediation eCalendar for your case without using the portal, you can still login with your username and password that was provided in the Welcome e-mail.
If you’re unable to login using that password, please email Please provide your full name, address, email address and phone number and fax number (if any).
For any difficulties accessing the Mediation eCalendar, please contact the Mediation Inquiries Line at 416-590-7210 (toll-free: 1-800-517-2332, extension 7210).
[Information] Note: Rescheduling Requests: If your file is in the locked stage (50 days since assignment to the eCalendar or a mediator has already been appointed), all rescheduling requests will now be required to be submitted by email to The email should contain the claimant’s name, FSCO file number, and the reason for the request. FSCO will review the request and respond to parties.

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