Financial Literacy Month
Ask the Experts Online Q&A

FSCO has teamed up with the Canadian Life and Health Insurance Association (CLHIA) to provide answers to your life insurance, supplementary health insurance and dental insurance questions. The best part – you can do it all from the comfort of your personal device because this Q&A is online! So ask away!

Who are the experts?

There are two experts: the Financial Services Commission of Ontario (FSCO) and the Canadian Life and Health Insurance Association (CLHIA).

• FSCO provides regulatory services that protect the public interest and enhance public confidence in the sectors it regulates including the insurance sector, pension plans, loan and trust companies, credit unions and caisses populaires, the mortgage brokering sector, co-operative corporations and service providers.
• CLHIA is a non-profit association with members from Canada’s life and health insurance businesses. CLHIA ensures the views and interests of its diverse membership and of the public are equitably addressed.

How do I ask a question?

Throughout the month of November, you can ask questions on life, supplementary health or dental insurance through Facebook or Twitter, and one of our experts will respond.

Facebook: there are a few ways you can reach us through Facebook, but the most important is the hashtag #FSCOAskTheExperts. Visit our page and ask your question using #FSCOAskTheExperts or comment on any of our Financial Literacy Month posts with #FSCOAskTheExperts.

Twitter: tweet your question using the hashtag #FSCOAskTheExperts, and an expert will reply by tweeting at you.

What is the process?

• If you want to ask a question, you need to use the #FSCOAskTheExperts hashtag or it won’t be seen.  
• We will only answer questions received on Facebook or Twitter.
• We offer support in English and French – if you ask your question in English, you’ll get a response in English. If you ask it in French, you’ll get a response in French.

When you tweet or post with #FSCOAskTheExperts, we’ll assess your question and one of us will respond. Because we want to make sure you get the most helpful answer possible, it could be up to five business days before you hear back from the expert best suited to answer. You might even hear from more than one of us! If our experts think your question could be complex, we might ask you for more information or send you to resources for more details. We might also get repeats, so if you ask a question someone else already has, we will try to send the original answer your way.

#FSCOAskTheExperts will be monitored daily from November 1, 2017 to November 31, 2017 during normal business hours (9:00 am to 5:00 pm), unless otherwise specified. This is also when you’ll most likely see a response to your question.

Are there guidelines or rules I should be aware of?

While we definitely want to help, we can’t promise that we’ll understand your question completely. We suggest that you take the information you get from us and speak to your insurance provider or HR rep. We are also unable to respond to specific concerns you have with a particular insurer or product – for those you should reach out to your insurance company’s customer service department.

Please note that things can’t get too personal. Avoid posting confidential information for your own cyber safety. Our social media accounts are publicly accessible and posts are visible to everyone. If you think your question is too private, you can contact us through FSCO’s Contact Centre: contactcentre@fsco.gov.on.ca.

We’re supportive of inclusion, diversity, equality, and respect and have zero tolerance for things like discrimination and harassment. That said, anything that fits the latter is going to be removed where we can and reported where we can’t. You should stay on topic and be respectful. Do not post things that are hateful in nature, or a breach of confidence. Please visit FSCO’s Social Media Terms of Use for more information about what is and is not acceptable. Don’t forget that social media service providers (such as Twitter or Facebook) also have their own terms of use. You should review the terms and conditions that apply to you before you post.