Statistics at a Glance

   2016     2015     2014     2013     2012     2011     2010     2009     2008     2007  


 

2016 Monitoring

 
FSCO undertakes a number of monitoring activities as part of its regulatory functions. It conducts criminal record checks, compliance audits, and reviews complaints in the sectors it regulates.
 
Category (click titles for definitions)
Q1
Q2
Q3
Q4
Cumulative Total
Continuing Education Audits (Life Agents)
 0

0

  

0

Criminal Record Checks
(Life Agents, Applicants and Paralegals)
 3,267

3,070

  

6,337

Complaint Reviews (Insurance Agents)
 30

39

  

69

Complaint Reviews (Insurance Companies)
 64

71

  

135

Complaint Reviews
(Paralegals/SABS Representatives)
 0

0

  

0

Complaint Reviews (Health Care Providers)
 5

24

  

29

Onsite Compliance Exams (Insurance Companies)
 5

9

  

14

 0

0

  

0

 
 

2016 Investigations

 
The purpose of an investigation is to gather evidence to support regulatory action, specifically a prosecution or administrative proceeding.
 
Category (click titles for definitions)
Q1
Q2
Q3
Q4
Cumulative Total
Investigations Initiated
(Contraventions Of The
Insurance Act [New Window] / Unfair Or Deceptive Acts Or Practices)
 6

15

  

21

 0

0

  

0

 0

0

  

0

 2

3

  

5



​ 

2015 Monitoring

 
FSCO undertakes a number of monitoring activities as part of its regulatory functions. It conducts criminal record checks, compliance audits, and reviews complaints in the sectors it regulates.
 
Category (click titles for definitions)
Q1
Q2
Q3
Q4
Cumulative Total
Continuing Education Audits (Life Agents)
 0 0 0 0 0
Criminal Record Checks
(Life Agents, Applicants and Paralegals)
 4,263 4,280 3,639 4,754 16,936
Complaint Reviews (Insurance Agents)
 30 25 31 35 121
Complaint Reviews (Insurance Companies)
 55 50 52 51 208
Complaint Reviews
(Paralegals/SABS Representatives)
 0 0 0 0 0
Complaint Reviews (Health Care Providers)
 4 2 1 2 9
Onsite Compliance Exams (Insurance Companies)
 12 2 4 2 20
 0 0 0 0 0
 
 

2015 Investigations

 
The purpose of an investigation is to gather evidence to support regulatory action, specifically a prosecution or administrative proceeding.
 
Category (click titles for definitions)
Q1
Q2
Q3
Q4
Cumulative Total
Investigations Initiated
(Contraventions Of The
Insurance Act [New Window] / Unfair Or Deceptive Acts Or Practices)
 18 11 6 11 46
 0 3 0 0 3
 0 0 0 0 0
 10 5 5 1 21


​ 

2014 Monitoring

 
FSCO undertakes a number of monitoring activities as part of its regulatory functions. It conducts criminal record checks, compliance audits, and reviews complaints in the sectors it regulates.
 
Category (click titles for definitions)
Q1
Q2
Q3
Q4
Cumulative Total
Continuing Education Audits (Life Agents)
50
0
0
0
50
Criminal Record Checks
(Life Agents, Applicants and Paralegals)
2,908
2,655
5,432
3,214
14,209
Complaint Reviews (Insurance Agents)
39
141
34
52
266
Complaint Reviews (Insurance Companies)
117
120
65
68
370
Complaint Reviews
(Paralegals/SABS Representatives)
0
0
0
0
0
Complaint Reviews (Health Care Providers)
4
5
3
2
14
Onsite Compliance Exams (Insurance Companies)
0
3
2
2
7
74
110
0
240
424
 
 

2014 Investigations

 
The purpose of an investigation is to gather evidence to support regulatory action, specifically a prosecution or administrative proceeding.
 
Category (click titles for definitions)
Q1
Q2
Q3
Q4
Cumulative Total
Investigations Initiated
(Contraventions Of The
Insurance Act [New Window] / Unfair Or Deceptive Acts Or Practices)
6
15
8
14
43
0
3
1
0
4
0
0
0
0
0
0
3
2
18
23


Monitoring 2013

 
FSCO undertakes a number of monitoring activities as part of its regulatory functions. It conducts criminal record checks, compliance audits, and reviews complaints in the sectors it regulates.
 
 
Category (click titles for definitions)
Q1
Q2
Q3
Q4
Cumulative Total
Continuing Education Audits (Life Agents)
0
 0
 0
 0
0
Criminal Record Checks
(Life Agents, Applicants and Paralegals)
1,894
 2,713
 2,484
2,414
9,505
Complaint Reviews (Insurance Agents)
59
 66
 53
 67
245
Complaint Reviews (Insurance Companies)
99
 126
 126
 121
472
Complaint Reviews
(Paralegals/SABS Representatives)
0
 0
 0
 0
0
Complaint Reviews (Health Care Providers)
1
 2
 2
 0
5
Onsite Compliance Exams (Insurance Companies)
0
 7
3
 0
10
0
 0
 0
 0
0
 

Insurance – Investigations 2013

 
The purpose of an investigation is to gather evidence to support regulatory action, specifically a prosecution or administrative proceeding.
 

 

Category (click titles for definitions)
Q1
Q2
Q3
Q4
Cumulative Total
Investigations Initiated
(Contraventions Of The
Insurance Act [New Window] / Unfair Or Deceptive Acts Or Practices)
27
 12
 10
 18
67
10
 0
 0
 0
10
0
 0
 0
 0
0
0
 0
 3
 3
6
 

 



 

Monitoring 2012

 
FSCO undertakes a number of monitoring activities as part of its regulatory functions. It conducts criminal record checks, compliance audits, and reviews complaints in the sectors it regulates.
 
Category (click titles for definitions)
Q1
Q2
Q3
Q4
Cumulative Total
Continuing Education Audits (Life Agents)
0
 0
 0
 0
0
Criminal Record Checks
(Life Agents, Applicants and Paralegals)
2,031
2,265
 1,983
 2,021
8,300
Complaint Reviews (Insurance Agents)
109
 55
 36
 51
251
Complaint Reviews (Insurance Companies)
166
162
 127
 123
578
Complaint Reviews
(Paralegals/SABS Representatives)
0
 0
 0
 0
0
Complaint Reviews (Health Care Providers)
1
2
 1
 4
8
Onsite Compliance Exams (Insurance Companies)
1
2
 0
 0
3
0
 0
 0
 0
0

 

 

Investigations 2012

 
The purpose of an investigation is to gather evidence to support regulatory action, specifically a prosecution or administrative proceeding.
 
Category (click titles for definitions)
Q1
Q2
Q3
Q4
Cumulative Total
Investigations Initiated
(Contraventions Of The
Insurance Act [New Window]/ Unfair Or Deceptive Acts Or Practices)
20
 16
 11
 4
51
1
 0
 3
 1
5
0
 0
 0
 0
0
5
 0
 1
 0
6


Monitoring 2011

 
FSCO undertakes a number of monitoring activities as part of its regulatory functions. It conducts criminal record checks, compliance audits, and reviews complaints in the sectors it regulates.
 
Category (click titles for definitions) Q1 Q2​ Q3​ Q4​ Cumulative Total
Continuing Education Audits (Life Agents) ​ 0  0  0  0 0
Criminal Record Checks
(Life Agents, Applicants and Paralegals)​
1,912  2,600  2,119  2,039 8,670
Complaint Reviews (Insurance Agents) ​ 59  86  118  38 301
Complaint Reviews (Insurance Companies) ​ 149  117  180  143 589
Complaint Reviews
(Paralegals/SABS Representatives) ​
0  0  0  0 0
Complaint Reviews (Health Care Providers) ​ 0  2  1  1 4
Onsite Compliance Exams (Insurance Companies) ​ 2  0  0  0 2
Errors & Ommissions Insurance Audits
(Insurance Agents) ​
0  0  0  0 0
 

Investigations 2011

 
The purpose of an investigation is to gather evidence to support regulatory action, specifically a prosecution or administrative proceeding.
 
Category (click titles for definitions) Q1 ​Q2 ​Q3 ​Q4 Cumulative Total​
Investigations Initiated
(Contraventions Of The Insurance Act [New Window] / Unfair Or Deceptive Acts Or Practices) ​
Insurance Agents 19  17  17  12 65
Insurance Companies 4  0  0  3 7
Paralegals/SABS Representatives 0  0  0  0 0
Healthcare Providers 2  0  1  1 4
 


Monitoring 2010

 
FSCO undertakes a number of monitoring activities as part of its regulatory functions. It conducts criminal record checks, compliance audits, and reviews complaints in the sectors it regulates.
 
Category (click titles for definitions) Q1 Q2​ Q3​ Q4​ Cumulative Total
Continuing Education Audits (Life Agents) ​ 50​ ​0 ​0 ​0 ​50
Criminal Record Checks
(Life Agents, Applicants and Paralegals)​
​1,904 ​2,088 ​2,327 ​1,977 ​8,296
Complaint Reviews (Insurance Agents) ​ ​41 ​49 ​55 ​45 ​190
Complaint Reviews (Insurance Companies) ​ ​52 ​67 ​85 ​80 ​284
Complaint Reviews
(Paralegals/SABS Representatives) ​
​0 ​0 ​0 ​0 ​0
Complaint Reviews (Health Care Providers) ​ ​1 ​0 ​2 ​4 ​7
Onsite Compliance Exams (Insurance Companies) ​ ​1 ​2 3​ ​0 ​6
Errors & Ommissions Insurance Audits
(Insurance Agents) ​
0​ ​300 ​0 ​0 ​300
 

Investigations 2010

 
The purpose of an investigation is to gather evidence to support regulatory action, specifically a prosecution or administrative proceeding.
 
Category (click titles for definitions) Q1 ​Q2 ​Q3 ​Q4 Cumulative Total​
Investigations Initiated
(Contraventions Of The Insurance Act [New Window] / Unfair Or Deceptive Acts Or Practices) ​
Insurance Agents 14​ ​16 16​ ​9 55​
Insurance Companies ​0 ​3 ​1 ​2 ​6
Paralegals/SABS Representatives ​0 ​0 ​0 ​0 ​0
Healthcare Providers ​0 ​0 ​0 0​ ​0
 


​Monitoring 2009

 
FSCO undertakes a number of monitoring activities as part of its regulatory functions. It conducts criminal record checks, compliance audits, and reviews complaints in the sectors it regulates.
 
Category (click titles for definitions)​ Q1​ Q2​ Q3​ Q4​ Cumulative Total
Continuing Education Audits (Life Agents) ​ 0​ ​0 ​0 ​52 ​52
Criminal Record Checks
(Life Agents, Applicants and Paralegals)​
​1,908 ​2,079 ​1,515 ​1,883 ​7,385
Complaint Reviews (Insurance Agents) ​ ​41 ​44 ​39 ​25 ​149
Complaint Reviews (Insurance Companies) ​ ​20 ​43 ​64 ​65 ​192
Complaint Reviews
(Paralegals/SABS Representatives) ​
​0 ​0 ​1 ​0 ​1
Complaint Reviews (Health Care Providers) ​ ​1 ​2 ​0 ​1 ​4
Onsite Compliance Exams (Insurance Companies) ​ ​0 ​0 3​ ​2 ​5
Errors & Ommissions Insurance Audits
(Insurance Agents) ​
380​ ​377 ​0 ​0 ​757
 

Investigations 2009

 
The purpose of an investigation is to gather evidence to support regulatory action, specifically a prosecution or administrative proceeding.
 
Category (click titles for definitions)​      Q1​ ​Q2 ​Q3 ​Q4 Cumulative Total​
Investigations Initiated
(Contraventions Of The Insurance Act [New Window] / Unfair Or Deceptive Acts Or Practices) ​
Insurance Agents 14​ ​16 16​ ​9 55
Insurance Companies ​0 ​3 ​1 ​2 ​6
Paralegals/SABS Representatives ​0 ​0 ​0 ​0 ​0
Healthcare Providers ​0 ​0 ​0 0​ ​0
 


​Monitoring 2008

 
FSCO undertakes a number of monitoring activities as part of its regulatory functions. It conducts criminal record checks, compliance audits, and reviews complaints in the sectors it regulates.
 
Category (click titles for definitions)​ Q1​ Q2​ Q3​ Q4​ Cumulative Total
Continuing Education Audits (Life Agents) ​ 0​ ​0 ​0 ​0 ​0
Criminal Record Checks
(Life Agents, Applicants and Paralegals)​
​2,252 ​2,337 ​1,960 ​2,019 ​8,568
Complaint Reviews (Insurance Agents) ​ ​23 ​34 ​43 ​52 ​152
Complaint Reviews (Insurance Companies) ​ ​22 ​69 ​55 ​33 ​179
Complaint Reviews
(Paralegals/SABS Representatives) ​
​12 ​3 ​2 ​0 ​17
Complaint Reviews (Health Care Providers) ​ ​1 ​0 ​4 ​2 ​7
Onsite Compliance Exams (Insurance Companies) ​ ​1 ​1 1 ​0 ​3
Errors & Ommissions Insurance Audits
(Insurance Agents) ​
358 ​370 ​372 ​375 ​1,475
 

Investigations 2008

 
The purpose of an investigation is to gather evidence to support regulatory action, specifically a prosecution or administrative proceeding.
 
Category (click titles for definitions)​ Q1​ ​Q2 ​Q3 ​Q4 Cumulative Total
Investigations Initiated
(Contraventions Of The Insurance Act [New Window] / Unfair Or Deceptive Acts Or Practices) ​
Insurance Agents 14​ ​16 16​ ​9 55
Insurance Companies ​0 ​3 ​1 ​2 ​6
Paralegals/SABS Representatives ​0 ​0 ​0 ​0 ​0
Healthcare Providers ​0 ​0 ​0 0​ ​0
 


​Monitoring 2007

 
FSCO undertakes a number of monitoring activities as part of its regulatory functions. It conducts criminal record checks, compliance audits, and reviews complaints in the sectors it regulates.
 
Category (click titles for definitions) Q1​ Q2​ Q3​ Q4​ Cumulative Total
Continuing Education Audits (Life Agents) ​ N/A*​ ​N/A* ​20 ​0 ​20
Criminal Record Checks
(Life Agents, Applicants and Paralegals)​
N/A* ​N/A* ​2,111 ​2144 ​4255
Complaint Reviews (Insurance Agents) ​ N/A* ​N/A* ​34 ​38 ​72
Complaint Reviews (Insurance Companies) ​ ​N/A* ​N/A* ​85 ​92 ​177
Complaint Reviews
(Paralegals/SABS Representatives) ​
​N/A* ​N/A* ​2 ​8 ​10
Complaint Reviews (Health Care Providers) ​ ​N/A* ​N/A* ​1 ​1 ​2
Onsite Compliance Exams (Insurance Companies) ​ ​N/A* ​N/A* 0​ ​0 ​0
Errors & Omissions Insurance Audits
(Insurance Agents) ​
N/A*​ ​N/A* ​342 ​352 ​694
 

Investigations 2007

 
The purpose of an investigation is to gather evidence to support regulatory action, specifically a prosecution or administrative proceeding.
 
Category (click titles for definitions)​ Q1 ​Q2 ​Q3 ​Q4 Cumulative Total
Investigations Initiated
(Contraventions Of The Insurance Act [New Window] / Unfair Or Deceptive Acts Or Practices) ​
Insurance Agents N/A*​ ​N/A* 15 ​8 23​
Insurance Companies ​N/A* ​N/A* ​1 ​0 ​1
Paralegals/SABS Representatives ​N/A* ​N/A* ​1 ​0 ​1
Healthcare Providers ​N/A* ​N/A* ​0 0​ ​0
 
* This page contains Monitoring and Enforcement-related statistical data from July 1, 2007 onward.

 
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