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Resolve a Complaint About a Loan & Trust Company

If you have a complaint about a loan & trust matter and have been unable to resolve a grievance, alternatively you may choose to write to the Financial Services Commission of Ontario (FSCO) and appeal for assistance.
 
In your letter you will need to include, an outline describing the nature of the problem and include all relevant facts and documentation. Enclose any copies of letters and other correspondence you have received from your loan & trust company which explains their position on your complaint.
 
When your complaint is received, it will be reviewed and addressed in a timely manner by FSCO's loan & trust department.
 
If you require additional information on how to file a complaint, please contact us at (416) 250-7250 or toll free at 1-800-668-0128.
 

Where to Send Your Complaint

You may email, fax or mail your complaint to FSCO.
 
Email: contactcentre@fsco.gov.on.ca
Fax: (416) 590-7070
 
Mailing Address:
Market Regulation Branch
Financial Services Commission of Ontario
5160 Yonge Street, Box 85
Toronto ON M2N 6L9
 
If you require additional information on how to file a complaint, please contact us during regular business hours (Monday through Friday, 8 a.m.-5 p.m.):
 
Telephone: 416-250-7250
Toll free: 1-800-668-0128
TTY: 1-800-387-0584